Store Feedback...

Solved
Julespups
New Member
1 0 0

Hi. My store is getting a lot of visits but has had only one purchasing customer, outside of family, in the past year. Analytics says that visitors are spending less than 20 seconds on site. Can someone check out the site to see if there is a problem I am not seeing other than maybe the speed needs to be adjusted? Thank you. https://yourpuppypalace.com

Accepted Solutions (4)

Accepted Solutions
hori_tran
Shopify Partner
142 16 54

This is an accepted solution.

Hi @Julespups ,
I visited your website. your products and web design are very nice. I like them. But I saw something, this may be helpful to get a higher conversion rate:
- add a best seller category
- The slide banner with great visuals with your products and the "call to action" button. the slide banner should show the benefits of your products ( you can choose the best sellers to describe), your events, your discounts (Christmas and New year coming, right?)
- Show promotion and a great shipping policy on the top
- add realistic product images
- make videos to attract customers and increase time on site
- pop up chat and discount pop up
-  Add reviews for each product (some Shopify review apps can help) and a lower price next to the original one or to attract customers (on both the homepage and the product page)

hori_tran_0-1637988135114.png

 


- And don't forget to add JSON LD to your site to display your reviews on Google search by SEO app. (This SEO app I use 1 year: https://bit.ly/2YxoOYC)
- SEO: your mobile version is not good. Heading tags, Meta tags, keywords are not optimized. To handle this I usually use the above SEO app.
- Add Google Analytics to track customers visiting your site
- lacking favicon

- Footer: add factors that make your customer trust, such as:

+ add your social media

+ "Our Company": About Us, Contact Us, Terms Of Service, Privacy Policy, DMCA Request

+ "Help Center": Size Charts, Payment Methods, Cancellation & Modification, Shipping, Delivery, Track Your Order, Returns and Refunds, FAQs

+ "Get In Touch": mail, support time, warehouse,...


- One thing I noticed while on your website, was that you have Powered by Shopify in your footer. here is how you can remove that:
Step 1. Navigate to your Online Store > Themes section of your admin.
Step 2. In the Action drop-down menu next to your current theme, select Edit Languages.
Step 3. In the Search Translations bar next to Filter please type in "power".
Step 4. Under Powered by Shopify, in the text bar, just put in a single space. This will erase the Powered by Shopify.
In the top right corner, select Save.

-Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
Thank you and have a nice work!!!

View solution in original post

PageFly
Shopify Partner
1942 270 1427

This is an accepted solution.

Hi @Julespups, it's PageFly - Best Page Builder App here and I'd like to share some of my initial thoughts when first browsing through your online store. I hope that my recommendations can be beneficial to you in improving your store performance.

 

1. Add a favicon to your store

Having a favicon for your store will make your store unique and help customers easily recognize it. You can check this article to know how to add it.

2. Make the menu sticky

A sticky navigation bar will help customers navigate themselves from every part of the homepage to any page of your store more conveniently. 

3. Have a CTA button on the banner

A primary call to action button is one of the important things for a home page of an online store.

With this button, you will redirect customers to the page you want them to take action mostly. It can redirect to a collection page, or a product page, etc.

PageFly_0-1638108054866.png

 4. Add a section about your brand story

A brand story helps customers understand more about your business and also helps your store look more professional. 

5. Add testimonial - customer reviews

Customer reviews are proof of your product quality. This section will help you build customers' trust. You can show rating stars for each product or you can add customer reviews as text and photos.

 

You can check out our templates for more inspiration for your page. Feel free to check our blog article as well. A Page Builder can be seen as a good choice for you to have an attractive and powerful page quickly. You will have lots more time focusing on strategies. 

 

You can consider checking PageFly - Free Page Builder to create a more impressive look for your store to really increase conversion, also please take a look at this guide from PageFly, hope it helps!

 

If you think my answer was useful, please like and mark it as a solution. Thank you and best of luck!

 

 

PageFly - Advanced Shopify Page Builder - Empowering 100.000+ active merchants.

Check our Evergreen List of Best Platforms To Sell Online.

View solution in original post

zhoujeffrey8
Tourist
8 1 2

This is an accepted solution.

Hi @Julespups 

 

I think that right now, the font and colors of the site is slightly distracting. I would recommend not using purple text on an orange background. 

 

Another great way to improve your store is to collect feedback from your customers. Although advice from the forums is good, asking the people that buy from you is even better!

 

InSite allows you to add a widget to your website that allows your customers to give feedback straight to you. This helps you convert more traffic and secure repeat customers. In your case, maybe they can tell you why they're not spending a lot of time on your website?

 

Our widget is super simple to set up and matches the style of your site!

Use this simple survey tool! https://apps.shopify.com/insite

View solution in original post

saif-modemagic
Tourist
9 1 1

This is an accepted solution.

Hey @Julespups, I went through your website and found a few points that can be improved on to get more user traffic and engagement:
1. Plan a proper navigation section with Home, About us, Contact us, Product etc pages to help the user find what they want.
2. Have a seperate landing page for different products - currently they are all on the home page which is giving a little messy look to the entire website.
3. Use high quality realistic images of the product to give your user a better idea of what your products are.
4. Add reviews/stars since social proof plays a high role in making purchases.
5. You should add product reviews and trust badges - it is known for a fact that we rely on other people's opinions to decide our own thus trust badges are essential and you can read more about these here.
6. Holiday season is here and you should take full advantage of it by having graphic product labels/stickers based on your offers for BFCM, christmas, new arrivals, best sellers, selling fast like a lot of other successful stores. This will not only grab user attention when they browse but also increase sales by tapping into psychological triggers like scarcity, social proof and urgency. Know more here.


Hope this helps!
Good luck

View solution in original post

Replies 5 (5)
hori_tran
Shopify Partner
142 16 54

This is an accepted solution.

Hi @Julespups ,
I visited your website. your products and web design are very nice. I like them. But I saw something, this may be helpful to get a higher conversion rate:
- add a best seller category
- The slide banner with great visuals with your products and the "call to action" button. the slide banner should show the benefits of your products ( you can choose the best sellers to describe), your events, your discounts (Christmas and New year coming, right?)
- Show promotion and a great shipping policy on the top
- add realistic product images
- make videos to attract customers and increase time on site
- pop up chat and discount pop up
-  Add reviews for each product (some Shopify review apps can help) and a lower price next to the original one or to attract customers (on both the homepage and the product page)

hori_tran_0-1637988135114.png

 


- And don't forget to add JSON LD to your site to display your reviews on Google search by SEO app. (This SEO app I use 1 year: https://bit.ly/2YxoOYC)
- SEO: your mobile version is not good. Heading tags, Meta tags, keywords are not optimized. To handle this I usually use the above SEO app.
- Add Google Analytics to track customers visiting your site
- lacking favicon

- Footer: add factors that make your customer trust, such as:

+ add your social media

+ "Our Company": About Us, Contact Us, Terms Of Service, Privacy Policy, DMCA Request

+ "Help Center": Size Charts, Payment Methods, Cancellation & Modification, Shipping, Delivery, Track Your Order, Returns and Refunds, FAQs

+ "Get In Touch": mail, support time, warehouse,...


- One thing I noticed while on your website, was that you have Powered by Shopify in your footer. here is how you can remove that:
Step 1. Navigate to your Online Store > Themes section of your admin.
Step 2. In the Action drop-down menu next to your current theme, select Edit Languages.
Step 3. In the Search Translations bar next to Filter please type in "power".
Step 4. Under Powered by Shopify, in the text bar, just put in a single space. This will erase the Powered by Shopify.
In the top right corner, select Save.

-Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
Thank you and have a nice work!!!

View solution in original post

PageFly
Shopify Partner
1942 270 1427

This is an accepted solution.

Hi @Julespups, it's PageFly - Best Page Builder App here and I'd like to share some of my initial thoughts when first browsing through your online store. I hope that my recommendations can be beneficial to you in improving your store performance.

 

1. Add a favicon to your store

Having a favicon for your store will make your store unique and help customers easily recognize it. You can check this article to know how to add it.

2. Make the menu sticky

A sticky navigation bar will help customers navigate themselves from every part of the homepage to any page of your store more conveniently. 

3. Have a CTA button on the banner

A primary call to action button is one of the important things for a home page of an online store.

With this button, you will redirect customers to the page you want them to take action mostly. It can redirect to a collection page, or a product page, etc.

PageFly_0-1638108054866.png

 4. Add a section about your brand story

A brand story helps customers understand more about your business and also helps your store look more professional. 

5. Add testimonial - customer reviews

Customer reviews are proof of your product quality. This section will help you build customers' trust. You can show rating stars for each product or you can add customer reviews as text and photos.

 

You can check out our templates for more inspiration for your page. Feel free to check our blog article as well. A Page Builder can be seen as a good choice for you to have an attractive and powerful page quickly. You will have lots more time focusing on strategies. 

 

You can consider checking PageFly - Free Page Builder to create a more impressive look for your store to really increase conversion, also please take a look at this guide from PageFly, hope it helps!

 

If you think my answer was useful, please like and mark it as a solution. Thank you and best of luck!

 

 

PageFly - Advanced Shopify Page Builder - Empowering 100.000+ active merchants.

Check our Evergreen List of Best Platforms To Sell Online.

View solution in original post

Galen_Butler
Tourist
7 0 1

Hi @Julespups , have you tried listing your products on organic platforms?

 

I've seen with many brands that this is a simple and cheap way to get things off the ground.

 

Recently I've seen success with platforms like Amazon, Depop and Etsy, to name a few. Some top brands are doing quite well there.

 

Also, with your site content and product pages on your site, I would highly recommend focusing not on the actual physical clothing/fashion products themselves, but really focusing on the end state that you get from the products.

 

That's how you really resonate with customers. And build a highly converting site.

Here's a Youtube video I made that covers this exact thing in more depth:   

 

https://www.youtube.com/watch?v=rqflwkXl5Eg

invincibility.io
zhoujeffrey8
Tourist
8 1 2

This is an accepted solution.

Hi @Julespups 

 

I think that right now, the font and colors of the site is slightly distracting. I would recommend not using purple text on an orange background. 

 

Another great way to improve your store is to collect feedback from your customers. Although advice from the forums is good, asking the people that buy from you is even better!

 

InSite allows you to add a widget to your website that allows your customers to give feedback straight to you. This helps you convert more traffic and secure repeat customers. In your case, maybe they can tell you why they're not spending a lot of time on your website?

 

Our widget is super simple to set up and matches the style of your site!

Use this simple survey tool! https://apps.shopify.com/insite

View solution in original post

saif-modemagic
Tourist
9 1 1

This is an accepted solution.

Hey @Julespups, I went through your website and found a few points that can be improved on to get more user traffic and engagement:
1. Plan a proper navigation section with Home, About us, Contact us, Product etc pages to help the user find what they want.
2. Have a seperate landing page for different products - currently they are all on the home page which is giving a little messy look to the entire website.
3. Use high quality realistic images of the product to give your user a better idea of what your products are.
4. Add reviews/stars since social proof plays a high role in making purchases.
5. You should add product reviews and trust badges - it is known for a fact that we rely on other people's opinions to decide our own thus trust badges are essential and you can read more about these here.
6. Holiday season is here and you should take full advantage of it by having graphic product labels/stickers based on your offers for BFCM, christmas, new arrivals, best sellers, selling fast like a lot of other successful stores. This will not only grab user attention when they browse but also increase sales by tapping into psychological triggers like scarcity, social proof and urgency. Know more here.


Hope this helps!
Good luck

View solution in original post