Feedback for your online store from the community
Hi everyone,
We get almost 200-250 people a day on the site, however the conversion stays of.
Could we maybe receive as honest feedback as possible.
URL is www.lunalucente.com
Hi,
We use meta ads indeed for the traffic.
Hi @lunalucenteskin ,
Thanks for sharing your store! It’s very elegant, and I really love the overall design. I have a couple of suggestions that I think might be helpful:
Hope these suggestions help!
Hi @lunalucenteskin,
Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.
First off, I have to say your store looks absolutely stunning in terms of design and visuals. It’s clear you’ve put a lot of effort into making it look professional and appealing. I have no comments on that because it truly impressive! 😍
However, to help you increase engagement with your customers and ultimately boost your sales, I believe your site could benefit from some additional touchpoints. Engaging in conversations with your customers can significantly enhance their shopping experience and increase the chance of making sale.
I highly recommend trying out MooseDesk LiveChat, FAQ & Helpdesk App. With MooseDesk, you can easily set up a Help widget on your store front, allowing customers to message you promptly via Live Chat. This real-time interaction can address customer queries instantly, resolve issues quickly, and build trust, leading to higher conversion rates.
Additionally, MooseDesk offers a comprehensive FAQ section that can let you create FAQ and Contact Us Page on your site with FREE appealing templates:
So those are some of my suggestions for your store as an UX expert. If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.
Once again, keep up the fantastic work, and I wish you the best of luck in the future! 😍
Was your question answered? Giving MooseDesk's reply a Like or marking it as an Accepted Solution!
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Hi @lunalucenteskin,
I am from Mageplaza - Shopify solution expert.
I would be happy to review your website and provide feedback on the performance. Here are my recommendations to improve your conversion rate:
1. Monitor Your Cart Abandonment Rate
A high cart abandonment rate can be particularly frustrating for your business, especially after investing significantly in attracting visitors to your site. This issue indicates that many potential customers are deciding not to complete their purchases, contributing to low conversion rates.
To address this, you can remind customers about the items left in their carts and encourage them to complete their purchases by:
2. Improving the speed and performance
3. Adding About Us page
An About Us page is a section on a website that provides information about a company, organization, or individual. It’s an opportunity to tell your brand’s story, share your vision, introduce team members, and outline your history, values, and achievements. This is where you build trust and credibility with customers.
Here is a reference:
I hope my suggestions are helpful, feel free to give me any feedback.
Good luck!
Mageplaza | Top-Rated Shopify Agency | Trusted by 230,000+ worldwide merchants
If our suggestion works for you, please give it a Like or mark it as a Solution!
Should you have any questions or concerns, feel free to contact us via consultant@mageplaza.com
Hey @lunalucenteskin
One thing is that the link to socials in your footer are not going to your pages, like I clicked on the insta icon and it took me to instagram.com instead of your page.
I think others below have shared really great insights about the website and you should definitely check what @mageplaza-cs has shared there are some really great insights there.
From a customer perspective especially for myself, whenever I am buying skin care products I have a lot of questions that is if the product is suitable for my skin specifically. For that you have a skin analyzer which is great but again feels very generic as I am selecting pre-determined options.
To improve this I would suggest using a AI Chatbot that can answer the visitors queries dynamically, we can train the AI using the data thats available on the store of-course but also use your own expertise in the domain. If you are interested here is the link to my app (https://apps.shopify.com/debales-ai-chatbot) I would love to connect and help you set up
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