Store feedback

[Jazzyjewelry]

Hello Shopify community. I launched my website few days ago and looking for some rating, feedback and advice. Thanks and good luck with your projects.

[WalkYourStyle]

Could you please share your store's URL so we can provide feedback?

[Jazzyjewelry]

Sorry im new to this but yes absolutely it’s www.jazzyjewelry.ca

Thank you 

[PageFly-Kate · Accepted solution]

Hi @Jazzyjewelry , 

I'm Kate from PageFly – Shopify Landing Page Builder App.

Congratulations on your new Shopify store. From my experience, I noticed a few things that could be improved on your website.

1. Summarize the content in announcement bar

This lengthy content might be overwhelming for users. To make it easier to digest, condense the information and highlight key points like 'FREE SHIPPING' or 'SAVE10' in bold.

2. Add "Add to cart" button in the product list

By adding an "Add to cart" button in product lists, you can help customers with the trouble of having to click on a product in order to add it to their cart. 

3. Include content in the hero banner

To grab customers' attention, consider placing the description directly within the hero banner alongside the featured item. This way, visitors will immediately see an engaging banner with a clear call to action (CTA) instead of a lengthy text above

4. Add Key USPs section with icons

By adding the benefit section, you can quickly introduce your benefits and give a reason to purchase from you instead of the competition.

That's all of my feedback. Hope it helps to improve your store performance.

Cheers, 

Kate | PageFly team

[Jazzyjewelry]

Thank you so much for the advice super helpful 

[MooseDesk]

Hi @Jazzyjewelry,

Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.

Congrats on your new store! It has quite enough essential information. However, we can make it even better. Here are some of my recommendations to improve customer experience, please kindly check.

1. Optimize the hero section

The first image of your hero section has black text on a gold yellow background, which makes it really difficult to read. 

To improve the visibility, I suggest adjusting the contrast by adding a text shadow to help it stand out. Or you can also use a different color combination, for example to change the background color to a lighter shade. 

Here’s an example:

2. Add a second image on hover 

The image can be a different angle, a close-up of details or showing the model wearing it. These can give visitors a more comprehensive view of the product without cluttering the initial product listing. Take a look at this example:

3. Add more product images

I recommend adding more product images to make it look more trustworthy and professional.

3 types of product images that should always be included for most products:

• Images that show products “In Scale” 
• Images that highlight a product’s features: Feature Callout images (highlight specific characteristics that your users will find valuable)
• 3-5 Images that show products from at least a few different angles 

4. Optimize the footer section

The footer is often overlooked, but it's a valuable piece that can significantly enhance user experience and boost your website's effectiveness. Some of the elements you can consider adding are:

• Copyright notice: Clearly state the copyright owner and year.
• Privacy policy link: Link to your detailed privacy policy.
• Terms of service link: Link to your terms and conditions.
• Contact information: Include your address, phone number, and email.
• Social media icons: Link to your social media profiles.

5. Add an FAQ page

An FAQ page serves multiple purposes such as improving customer experience, reducing customer support load and enhancing SEO.

6. Add a live chat 

Live chat assists potential customers instantly, addressing their questions or concerns in real time. This can prevent abandonment and encourage purchases.

I suggest exploring MooseDesk, a free Live Chat, FAQ & Helpdesk App. MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.

—

As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.

Thank you for reading. Wish you a nice day ahead!

MooseDesk - All-in-one Shopify FAQ & Helpdesk App

[BON_Loyalty]

Hi @Jazzyjewelry,
I'm Tracy from BON Loyalty, the top-rated Shopify loyalty app.

Congratulations on launching your first store on Shopify! After spending some time exploring it, I have a few suggestions to help you improve your online store as follows:

1. Improve the Review Section on the Homepage
- I understand that as a new business, you might not have many orders and reviews at this point. I think this review section should be added to the Homepage after you have more than 5 reviews to better enhance the credibility of your store.

2. Content Management
- The content on the Homepage is currently too long and scattered. I suggest you shorten it, keeping it to a maximum of 2 lines, and highlight the keywords that emphasize the branding and USP of your business. For promotional content, you could use pop-ups to draw more attention and reduce the amount of text on your homepage.

3. Hero Banner
- The quality of the images for the hero banner is inconsistent. Specifically, some images are a bit blurry (see the screenshots I took), and the text color is blending into the background, making it a bit hard to read.

- You should also consider the placement of the hero banner, focusing on a slider-style hero banner right under the Menu on the homepage. Additionally, you might consider layouts where one side is an image and the other is text to avoid repetitive content.

4. Other Suggestions
- To make your product more engaging and informative, try adding hover images and more product pictures.This way, when customers hover over the main image, they can see different views, giving them a better idea of the product. It's a simple way to provide extra details and help them feel confident about their purchase. Plus, you can include pictures that show the product next to other items, so customers can easily compare sizes. This little touch can really improve their shopping experience and might even boost your sales!
- For retaining customers, it's helpful to consider loyalty programs.
Take a look at BON Loyalty, a one-in-all loyalty solution that help you get more repeat purchases and referrals. I recommend BON Loyalty as one of the great options for new business like yours.

These are my suggestions for your store. Looking forward to hearing some good news from you 😉

If you find these suggestions helpful for you, please let me know by giving BON Loyalty  a 'LIKE' or marking it as a 'SOLUTION'. 😊

Best regards,

Tracy