Hello, Dear team, when i create a shopify store and add payment details to my store, my store goes immediately inactive, how can i solve this issue, i contacted to live chat but they are unable to resolve my issue as they were saying that its not our department and we may forward your complaint to concern department and they will contact you soon, but no one is in touch, Kindly help me regarding this issue?
Thank you for reaching out. I am sorry to hear your store is inactive.
Did you receive any communication via email on why your store was closed? Please check your spam accounts as well. Our Support Team would need to reach out to an escalated team for further information on your account so it could take them a few business days to get back to you. When did you reach out to Support?
Please let me know if you have any further questions!
Thank you for reaching out!
Our team reviews every store that tries to activate Shopify Payments to ensure that the store abides by our terms and servicer agreement. You should have received our communication on why your store was made inactive. Do you have the Support interaction ticket number? I would be happy to ensure your ticket is with the correct team.
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