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Store Taken Down

New Member
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my store was taken down because the person who was adding my products posted I had cbd in one of my products which is untrue. Now I’m unable to use my site for sales. How can I get my site back up and running?

Reply 1 (1)
Community Moderator
Community Moderator
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Please follow up on the email you would have received outlining why your store was closed. That email is directly connected to the team that can review your case further to determine if your store can be reopened. Response times will vary depending on the number of emails our teams are handling; however, they aim to answer emails within 24-72 business hours. 

If you did not receive an email, then please reach out to Shopify Support as they can escalate your request up to the appropriate team for further review. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
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