Switched to a new computer can't get passed two step verification to log into my store

[pocketrunners2]

just recently I have switched to a new computer I had thought all of my notes were transferred over to the new one but I was sorely mistaken when trying to log into my store I don't have the security key in my notes as I did on the computer that is now wiped if someone could pleased help it is pretty urgent and its unfortunate Shopify has no sort of customer service number I'm having to bend over backwards to try and get into my online store 

the email that is tied to the locked out store is apparel@pocketrunners.com

[Maz]

Hello, @pocketrunners2!

Thanks for getting in touch about your concern and I would be more than happy to help you out with this today!

You mentioned you no longer have the security keys for logging in, I take that you're also not receiving the 2FA login code to your phone number or email then? If that is the case and your computer with the information has been wiped then the best and easiest way to get this resolved and regain access to your account is to reach out to our support portal here.

We work off a callback system, so there is no phone number that I can provide. Phone callbacks are currently available depending on our contact volume. You can request a call back via the above link. You can also contact us via chat in that link which is always available 24/7.

As you're unable to log in to your store, you will need to select 'I don't have an account' when you visit the support link. Next, you'll be asked to select a topic, which would be 'Account' and then ' Logging in '. Scroll down to the very bottom of that page, and you should see options for phone, chat or email!

Let me know how that goes, all the best!

[flareAI]

Hello @pocketrunners2,

This is Gina from flareAI app helping Shopify merchants get $5Million+ in sales from Google Search, on autopilot.

I'm sorry to hear about your situation. If you are unable to locate the security key for your Shopify store, there are a few steps you can take to recover your account.

1. Contact Shopify support 
You can connect to Shopify Support team through their support page. You can submit a ticket or use their live chat feature to get in touch with a support representative. Explain your situation and they may be able to assist you in recovering your account.

2. Try to reset your password
If you are unable to locate the security key, you can try resetting your password. Go to the Shopify login page and click "Forgot password?" Follow the prompts to reset your password. Once you've reset your password, you should be able to log into your account without the security key.

3. Contact your email provider
If you've saved your security key in your email, you may be able to recover it by contacting your email provider's customer support. Explain your situation and they may be able to help you recover your lost emails.

4. Check your backups
If you've recently switched to a new computer, you may still have access to your old computer's backups. Check your backups to see if you have a copy of your security key or notes.

5. Try any other saved devices
If you have any other saved devices or backups which has the saved notes or security key, try logging in through that device.

I hope one of these steps will help you recover your Shopify account.

Gina