the frustration with Shopify in store POS changes... ALL THE TIME!!!!

[jb35]

Is anyone else just as frustrated with the constant changes for the end user to use the shopify in the store POS? I have older employees that makes it already difficult to train on the POS but the constant changes are just as frustrating for me. Recent example, when I did a search in my inventory, I would click on the item, now I have to go a step further and "add item to the cart" or when logging on, I used to just have to enter my 4 digit user number, now I have to hit enter. Little nuances... but a nuances nonetheless.. Once upon a time it was not so, but now seems to have more frequently. I suggested to the support they should make changes maybe quarterly or require updates but to just make the changes and come into without no prep my folks... 

Those these changes might be beneficial; it just seems that every time I use the in store POS there has been made a new change. My new change might result in finding a new POS... but I was curious if anyone is as frustrated as I am ? 

[Sally_Lane]

Yes, we're just as frustrated with this change.  Our older folks are having a "Very Difficult" time navigating this change.  We're going to look for a new POS as well.

[d4rryl]

• It’s TERRIBLE and doesn’t seem to be an improvement.  Do the folks in Ottawa even talk to Customers before they jump to make these changes ?  Also why can’t they I provide their merchants with some training assistance for staff using the POS (aka videos) ?  

[Audiomobile]

yes! it is extremely frustrating.  I don't care about how the point of sales works specifically, just that it does, and as soon as you get comfortable navigating they change things and you have to relearn the new procedure.  The changes are almost never an improvement, just different.  I just wish it would give you the option to change things back that are adding extra steps.  

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[SeedSkateshop]

I too find these sneaky updates very frustrating. Like you say, they seem to be adding unnecessary additional steps recently which I personally just don't see the need for. 

[Matthew_Lester]

Are you all sure this is not a Profile issue? I had a complaint about this today from a client, however they have 6 different profiles and share loose iPads amongst themselves. Could using ONE PROFILE as a login fix this for you? That way the POS screen wouldn't change from each shift if you are a small shop. I might be wrong if you are finding additional steps to be the problem. Each older employee should be sure they are logged into their correct profile when checking out?