💡 The Top 7 Answers your customers want to find on your FAQ Page

[MooseDesk]

Hi, Shopify Community! 🚀

❓Did you know? 69% of customers try to resolve issues on their own before contacting support! 

In today's fast-paced digital world, customers always prefer quick, hassle-free solutions rather than waiting for support. That's why a well-crafted FAQ page is such a valuable asset for your online store. It helps provide quick, accurate information 24/7 while significantly reducing workload for your support team. 

But what exactly should be on your FAQ page? Here are the top 7 must-have answers your customers are looking for:

1. Where is my order?

Customers want real-time updates on their orders. Make sure your FAQ includes:

• Estimated shipping and processing times
• How to track an order
• What to do if a package is delayed or missing

2. Can I cancel or edit my order?

If a customer needs to make changes after placing an order, the process should be clearly outlined to avoid confusion. Be sure to include: 

• The time window for changes
• How to request order modifications
• If edits are not allowed after a certain point, explain why and provide them alternatives solution 

3. What is your returns & refund policy?

A transparent return and refund policy helps build trust with potential buyers. Make sure your FAQ page explains the conditions for returns, the time frame in which customers can request a refund, and how long it typically takes to process the request. If there are any specific requirements then state them clearly to avoid confusion for your customer 

4. What payment methods do you accept?

Providing clear details on payment options can prevent cart abandonment. Make it easy for customers to complete their purchase by listing:

• Accepted payment options (credit cards, PayPal, Apple Pay, etc.)
• Buy Now, Pay Later services, if available
• Any currency restrictions for international buyers

5. Do you ship internationally?

For stores that cater to a global audience, international shipping policies should be clearly explained. 

• Which countries you ship to
• Estimated delivery times for international orders
• Any customs fees or duties they should be aware of

6. How can I contact customer support?

Even the best FAQ page won’t answer everything! Make sure customers know:

• Available support channels (email, chat, phone)
• Business hours and response times
• Where to find self-help resources

🔍One More Question to Build Credibility:

🛡"Are my payments and personal details secure?"
Customers need reassurance that their data is safe. Explain how you protect customer information through encryption, secure checkout systems, and compliance with privacy laws.

                                                  

                             FAQ pages allow customers to quickly find answers for common questions

👉What’s on your FAQ page? Have you found certain questions to be particularly helpful? Drop your thoughts below! 💬