This store is unavailable

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This store is unavailable es el aviso que me sale cuando quiero acceder a mi tienda, he pagado la factura ,pero aun no obtengo respuesta de ustedes, mi tienda sigue aun sin poder estar en linea, espero una pronta respuesta



Reply 1 (1)
Shopify Staff
Shopify Staff
1292 96 159

Hi, @reload23.


Thanks for reaching out with your question!


I understand when trying to login to your store your store displays as unavailable. Rest assured, I'll be able to point you in the right direction to receive the assistance you need.


Have you already tried reaching out directly to our support team? If so, a ticket would have been created and I recommend replying directly to it for further clarification on why your store is unavailable.


If you haven't had a chance to contact our support team, you can head to our Help Center to create a support request. Through our help center you can reach our support team via chat, email or scheduling a callback. I recommend this as our support team will be able to authenticate your account and take a closer look to see if there are any issues. We are not able to authenticate or provide account specific information via our Community Forums, however I'll be happy to answer any other questions you may have.


I'll share steps below on how to reach our support team.


How to contact Shopify Support:


  • Head to our Shopify Help Center and login to your store.
  • Enter a topic in the search bar and click Search.
  • Scroll down to the bottom of the page and click Continue under Get Support.
  • You'll then be presented with the available contact options.
  • Please note: The option for a callback may not always be available when reaching out to our live support. We continue to offer 24/7 support through our live chat and an advisor would be happy to assist you.

Victoria | Shopify 
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