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To contact the shopify team directly

Zeiden
New Member
3 0 0

Hi! I'm trying to contact online shopify team but everytime I try it, it re-directs me to another page, like it asks me to add my shopify email and login, and also opens up a web page suggesting me to go to shopify community and help center... I'm literaly waking in circles! Help please

Replies 4 (4)
Nick_Marketing
Shopify Partner
1465 326 429

Hi @Zeiden 

 

Open this link in Chrome Incognito mode. You should be able to get in contact with Chat support.
https://help.shopify.com/en/questions#/contact/chat

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
Zeiden
New Member
3 0 0

It worked once before but is not working now!!! It keeps asking me to log in to my shopify store. Then when I do it, it asks me to do it again like on a loop. I don't know what else can I do. Can someone from shopify investigate my account to check if everything is okay? I=Like, is it a bug? is it only happening to me?

Nick_Marketing
Shopify Partner
1465 326 429

I just tried opening the link with both Chrome (incognito mode) and Mozilla (private mode), submitted the form and was able to get in contact with chart support.  Try another browser using InPrivate or incognito mode, e.g.  Mozilla, Microsoft Edge, Opera, etc., should do.

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
Zeiden
New Member
3 0 0

This is definitely not a proper solution for the case. I should be able to contact online support both via surface chrome or incognite mode. But thank you.