Unable to see sessions and visitors

SouperFond
New Member
1 0 0

Hi,

 

Was using Shopify for a year and everything was working well. However, since yesterday, I was unable to see the graph for the visitors and sessions from Singapore even though there were visits. There are however, a surge in the US visitors which seemed pretty odd. I had tried to go into my website and though the visitor and session number did increase, the graph showed nothing. Kindly assist me on this. Thank you. 

Reply 1 (1)
Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hey, @SouperFond.

Tira here to help.

Thanks for reaching out. 

That's strange that you're not able to see graph data for your visitors and sessions from Singapore. Can I get you to reply with a screenshot of what you're seeing?

Have you recently done any marketing targeted towards the United States? This might be the reason why you would be seeing a spike in US visitors.

I would love to take a look and dig into this further for you. 

Tira | Social Care @ Shopify 
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