Unrecieved Package

[Miles220]

Hey so I ordered some shoes from here about 4 weeks ago and they had never shown up plus the person who sold me them I think deleted their shopify account and got rid of their email so if you guys know any can you help me.

[Vi-WizzCommerce]

Hi @Miles220 !

It's possible you were the target of a scam. Here's what you should do right away, if you haven't already. 

Steps to Take:

1. Check Your Confirmation Email

   • Look for your order confirmation email from the seller. It may include a tracking number, order ID, and other contact info.

2. Contact Your Payment Provider

   • Credit Card / Debit Card: Call your bank or credit card company and dispute the charge. Mention it's been 4 weeks, no delivery, and the seller has disappeared.

   • PayPal: If you paid through PayPal, open a dispute in the Resolution Center as “Item Not Received.”

3. Report the Store to Shopify

   • Go to Shopify's help page here: https://www.shopify.com/legal/report-aup-violation

   • Provide as many details as possible: order number, store name/URL, payment proof, and description of the issue.

4. File a Complaint (Optional)

   • If the amount is significant, you can file a complaint with your country’s consumer protection agency (e.g., FTC in the U.S.)

   • Local cybercrime or fraud unit.

If this solved your problem, we would really appreciate it if you gave a LIKE and mark SOLVED!