dobry den, chtel bych se zeptat, uz davno jsem zrusil ucet a zjistil jsem, ze byl do nedavna aktivni, co mam delat, kdyz ho nepouzivam a vyzaduje platbu
Thanks for reaching out in our Community Forums about this. We're currently unable to offer support in your language through our Forums, however if you'd like to continue this conversation in English I'd be happy to help you out right here.
It looks like you're looking to deactivate your store, but is met with a message to say that you'll need to firstly pay for any of your store's outstanding charges. This is expected, as the system won't typically allow for an automatic deactivation of an account if there are still pending charges attached to the store. I understand that this isn't ideal, especially as I believe you mentioned that you haven't used the account in a while. So to help you further with this situation, we'll need you to contact our live support team so that we can securely locate your account from our end in order to provide you with the best next steps and most appropriate support.
So from here, please navigate to our Help Center using this link, and type in contact support within the chat box in the Help Center. The chat assistant will then guide you with your next steps on how you can connect with one of our live support team members, and we'll be able to further help you from there.
I can't even contact anyone and I keep getting reminders that I haven't paid Even though I canceled the account a few months ago and now it's active again what should I do about it 😕 thanks for the reply.
That's not a problem at all, thanks for replying back to us in English, @Alex0011.
Can you please try following the steps below for me, when navigating to the Help Center to contact our support team? It'll help us rule out any potential device or browser caching issues on your end that may be preventing you from successfully connecting with a live support team member on the Help Center.
Let me know how this goes.
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