uploading from Printful

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I have t-shirts & sweatshirts that I have been trying to upload from Printful to my store and for two days I have not been able to send to the store.  I go through the process with Printful and then the items is not on my store.  I chatted with Printful and they stated maybe something is going on  in my Shopify store.  Please advise me of what can be going on.  Thanks