Re: Url not working. Can not access my store.

Url not working. Can not access my store.

HerbieMedina
Visitor
2 0 0

I recieved an email stating that I was using a theme which I did not have a license for and that if I didn't purchase the rights then my page would be taken down. A couple of days after receiving the messege, I couldn't access my page. Not sure what to do.  

Replies 4 (4)

ZenoPageBuilder
Shopify Partner
1052 203 226

Hello @HerbieMedina 👋

I think you should check the sender of the email. If you can confirm the email is from the theme vendor, then send them an email to arrange this.

Zeno Page Builder - Build responsive & SEO-optimized Landing pages, Blog posts, Product pages and more...
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HerbieMedina
Visitor
2 0 0

This is the email from them.  Seems like it's directly from Shopify .

Screenshot_20231211_215348_Gmail.jpg

ZenoPageBuilder
Shopify Partner
1052 203 226

Yes, so it is best to purchase a valid theme or switch to a free theme. Then reply to the email to let them know and reopen your store.

Zeno Page Builder - Build responsive & SEO-optimized Landing pages, Blog posts, Product pages and more...
Learn more at zenobuilder.com

Ivy
Shopify Staff
1033 82 137

Hello, @HerbieMedina.

Shopify does require the use of a licensed theme only, as per our Terms of services. If an unlicensed theme has been used, then removal and/or freezing of account access would be expected behavior. 

My advice in this case would be to reply to the email you received to await a reply from the relevant team. They will be best positioned to help you with the next steps, thank you! 


Ivy | Social Care @ Shopify


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