My site, www.santorisliquors.com is down from long time (few weeks) and my login is blocked. No help from Twitter support, whenever I ask them what is going on, they tell me to contact chat support. and Chat support, chat support tells me that billing team will be in touch with you shortly. nothing is helping, nothing is working. such a wonderful platform, such a ridiculously poor support. At lease have an 800 number for your customers with billing issues. how can you run a big corporation with such a pathetic poor customer service. in the middle of all this as of today 2/17/21 9:55 am chicago time the site is still down.... loosing customers, loosing time and patience.... bad, bad and bad...
That sounds very frustrating and I'm sorry to hear you're experiencing this!
If you've been told via chat that our billing team will be in touch, this means one of your tickets were escalated to our billing team to review!
Have you received any emails yet? I would recommend searching your inbox for "[URGENT]"
Let me know if this helps!
Hi, so finally I got email with link to pay $87 to deactivate my account. I paid this, still the account is deactivate and the site is non functional.
Your ticket ID is 22336788
After paying $14 for domain and transferring the domain from host gator to shopify. After paying $180 for custom theme. After paying $87 past due today. I have been told via email from your support that your account will be reactivated, still login to my Admin panel is blocked. still my site is down: www.santorisliquors.com. what is wrong with you guys. what a pathetic billing and customer service. call me and i will clarify any issues or concerns you guys have. why my site is down and why i am loosing customers. what is wrong with you guys. please clarify and reply. thank you.
I'm happy to hear that you were finally able to gain access to your account.
I completely hear how frustrating this situation has been for you; this is certainly not the level of service we strive to provide.
Thank you for taking additional time to provide us context on your experience, I've flagged this thread with our leadership team directly for review.
Let you company CEO know this and have him/ her apologize to me and have at least 24/7 (or 5 days a week) 1-800 number for urgent help, like my situation.
And ask your CEO who is going to pay for the time and money I lost due to my website down, for simple billing error for close to 2 months now (the site is not down for 2 days).
Thank you for your help.