Feedback for your online store from the community
Hello I was charged today for 30$ on a shopify subscription which I don't understand since I took part of the free trial shopify offers for three months but I did not use the account at all and realized the the 30$ charge fee was going to be charged today. With this in mind i closed my shopify account yesterday to not be charged but today I was still charged $30 even though I had already closed my account.
Hello @brayangl ,
We are OneExperts from OneCommerce and we're here to support you.
If you closed your Shopify account and were still charged for a subscription fee, it's possible that the charge was for a pre-existing subscription or for a feature that you had added during your free trial.
Hope we can help you with this. If you need any further support or want to know more how to optimize your store site, hit us up at firstname.lastname@example.org to get the fastest support.
Found our reply helpfu? Please hit the Like Button or mark it as Accepted Solution to let us know, it means a lot to us.
Get know us at: Website | Blog | FAQ | Contact us
Hi there @brayangl!
Thanks for sharing your query with us here in the Shopify Community.
If you have successfully closed down your account yourself we can take a look to see if it might be possible to refund your most recent subscription invoice.
In order to review this, we would just need to have you reach out for account support via our Help Centre here.
There we'll be able to access and discuss your account securely and see if it would be possible to grant a refund in the circumstances.
Do let us know if there's anything else we can help out with should you choose to return to Shopify in the future!
Don | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Thanks to all Community members that participated in our inaugural 2 week AMA on the new E...By Jacqui Mar 10, 2023
Upskill and stand out with the new Shopify Foundations Certification programBy SarahF_Shopify Mar 6, 2023
One of the key components to running a successful online business is having clear and co...By Ollie Mar 6, 2023