We were unable to authenticate you

[Kmo11]

Hi there,

I am trying to login to my account and I am getting 'We were unable to authenticate you'. I have read through the FAQ's and noticed that you suggested to someone else that was having the same issue to try 3 things.
- clear caches
- use a different server to login
- use incognito mode in Google Chrome.

I have tried all 3 options and they do not work.

Can you please help me?

Thanks.

[MS-WEB-DESIGNER]

Dear @Kmo11 

Please check with https://help.shopify.com/en

[Tira]

Hey, @Kmo11.

Tira here to help.

I really appreciate you troubleshooting this on your own. Let's resolve this together. 

Here are a few troubleshooting steps to try:

- Reboot your device - we've seen some merchants do this and this has helped them login to their account.

-  Make sure to check any capitalization in your login email during the login process - we have seen this also effect logins for some merchants.

- Try a different device to login. 

Can I please get you to try these steps? Let me know how this goes.