We were unable to authenticate you

New Member
1 0 0

Hi there,

I am trying to login to my account and I am getting 'We were unable to authenticate you'. I have read through the FAQ's and noticed that you suggested to someone else that was having the same issue to try 3 things.
- clear caches
- use a different server to login
- use incognito mode in Google Chrome.

I have tried all 3 options and they do not work.

Can you please help me?



Replies 2 (2)
Shopify Partner
3012 181 488

Dear @Kmo11 

Please check with https://help.shopify.com/en

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Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hey, @Kmo11.

Tira here to help.

I really appreciate you troubleshooting this on your own. Let's resolve this together. 

Here are a few troubleshooting steps to try:

- Reboot your device - we've seen some merchants do this and this has helped them login to their account.

-  Make sure to check any capitalization in your login email during the login process - we have seen this also effect logins for some merchants.

- Try a different device to login. 

Can I please get you to try these steps? Let me know how this goes.

Tira | Social Care @ Shopify 
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