Website Feedback & Suggestions

[Markssxx]

Good morning everyone!
I hope to launch my Shopify store soon and welcome feedback and suggestions from you that will be important. The website is below. I have a social media links to the store and hope to improve the SEO with help from an expert who has set these up. But I will appreciate your feedback on the store. Are the colours good? 

https://www.cushionsplusuk.com

Thank you in advance for your support.

[MooseDesk · Accepted solution]

We appreciate your inquiry in the Shopify Community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.

Congrats on your new store! Your store looks stunning. I can tell you have put a lot of effort into building this. Especially, the product catalog is really diverse with various illustrative images. As a consumer, I really appreciate your thoughtful blogs for our better house decoration.

However, I have some comments to make the good get even better. Here are some of my recommendations for better customer experience, please kindly check.

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1.Adding CTA link-through for top banner

I see you put the banner “Speedy Delivery 2/3 Days” at the top of the website to highlight your strength. But for sales boost, you can leverage it to attach the link of discounts/purchase…

2. Adjusting the animation of running words 

I find it quite challenging to finish reading the running words right below the hero banner. Also, at the click of that running banner, it leads to 404 error page. Maybe the second issue is just temporary, but yeah try to fix it ASAP. And I would indeed suggest those words have bouncing, appearing animation for better reading experience and our focus on shopping. 

3. Reducing product showcase on Homepage

Not just the products right below the hero banner, I notice that there are 2-3 more arrays of products, which are overwhelming for a consumer who want to obtain main information on Homepage. I recommend you just keep the best sellers below the hero banner.

4. Add the introduction of Cushion Plus

Scroll to the middle of Homepage, I am still not sure what Cushion Plus is in general which is quite important for a newly emerging brand. I suggest you add a quick attractive introduction of CP below best seller -> Then, the flow is Hero banner -> Best sellers -> Introduction of CP -> Why CP? -> Testimonials -> CTA.

5. Selecting more suitable illustrations for "Why us"

In my opinion, the illustrations for Why us? part is kinda not attractive and unreliable. I suggest you use some more lively and user-friendly images like these:

6. Lacking Feedback and Ratings for Products

It’s so cool that you have the small preview of product before directing us to Product Page. However, as a consumer, Feedback and Ratings are really important for me to feel trust and reliable to make decisions. So it’s really nice if you can add these features.

7. Decorate Contact us and adding FAQ

I have visited Contact us page which is a little bit so plain and can be made more attractive for customers to drop contacts.

I suggest exploring MooseDesk, a FREE LiveChat, FAQ & Helpdesk App that can help your support experience easier, better, faster!

Especially at the moment, we are launching the Referral Program with huge discounts as BFCM’s coming.  Try out our support!

So those are some of my suggestions for your store as a Website Copywriting expert. If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.

Once again, keep up the fantastic work, and I wish you the best of luck in the future! 

[Markssxx]

Hi,

Thank you for the valuable feedback. I can see what you mean with too many products on the landing page plus the branding issues. I will take this on board with your feedback. 

[MooseDesk]

Hi @Markssxx, 

That's great that we were able to help you and we really appreciate your business. Wishing you best of luck with your store!