Website not showing Product Images when I click into a product?

[Genuin_Real_Oak]

Website not showing it's image when clicking onto a product? No major changes have been made, just appeared.

The theme we're using is "Showtime" and the website is www.genuinerealoak.co.uk

Any help would be appreciated, kind of frustrating....

[flareAI · Accepted solution]

Hello @Genuin_Real_Oak,

I'm Gina - Product Manager at flareAI. flareAI has helped Shopify stores generating $5 million in sales from Google Search, on autopilot.

If it's helpful to you, please let me know by giving it a like or marking it as a solution.

I have taken a look at your website product pages. I am able to see the product images.

If you are still having issues, try troubleshooting by following the below steps to eliminate any cache issues.

1. Clear the cookies and cache of your browser and then reboot the browser and try.
2. Try a different web browser. For example: If you are currently using Google Chrome, login to your Shopify store using any other browser like Firefox and then try to view your store.
3. Try to login from an incognito window or private browsing window to rule out any browser issues.
4. Try another device, such as another computer or mobile phone.
5. Try to connect to some other internet connection. For example: Use network on a phone rather than wifi.
6. Disable add-ons and extensions from your browser and try
> Open Chrome, click the three dots on the upper right corner of the window and then choose More tools from the pop-up window.
> Select Extensions from a list of options.
> Scroll down to find the extension and click the Remove button of the extension. Then, remove them one by one.

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.

Gina
flareAI