What Am I Doing Wrong?

What Am I Doing Wrong?

Golfopia
Tourist
8 0 2

I am getting traffic to my site however no one is buying anything.  

Replies 11 (11)

fintechsolution
Shopify Partner
1 0 0

okay, there are some ecommerce and marketing features thats are not in the store which going to cause the delay of the store of not getting sales yet,
i would like to give you some suggestion and  ecommerce features which going  to bring sales with high rate of conversion into the store for more and better explanation 

fintechazansoln

MooseDesk
Shopify Partner
522 67 156

Hi @Golfopia, to give you specific suggestions, we would like to see your shop's website. Could you insert the website's link? 

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Golfopia
Tourist
8 0 2
MooseDesk
Shopify Partner
522 67 156

Hi @Golfopia 

 

Thank you so much for providing information 😍

 

Thanks for reaching out to the Shopify Community! I'm Mia from MooseDesk , your go-to Live Chat, WhatsApp and FAQ App here to help you enhance your customer support experience  😊

 

Congrats on your new store! I can tell you have put a lot of effort into building this. Here are some of my recommendations for better customer experience, please kindly check 😍

1. Add Customer Reviews Section

  • Consider to add customer review section to your store.  To make reviews more trustworthy and engaging, incorporate star ratings and customer photos. This helps build credibility and improves the overall shopping experience.

MooseDesk_2-1738915360255.png

2. Add Trust Badges Section 

 

Adding trust badges to your store is a simple yet powerful way to build credibility and boost conversions. This can help increase Customer Confidence, reduce Cart Abandonment and showcase Secure Payments. Please take a look at this example below:

 

MooseDesk_3-1738915653029.png

MooseDesk_4-1738915678197.png

 

3. Revise Product Listing Section

 

I noticed that your product listing section lacks an engaging header, which can help draw customers in and encourage them to explore your products. A well-crafted headline adds personality to your store and sets the tone for your brand. You can refer to some examples below:

 

MooseDesk_7-1738916812652.png

 

MooseDesk_6-1738916718906.png

 

4. Add FAQ Page/ Contact Us Page to your Online Store

 

Your store looks great overall! To make it even better, you could consider adding an FAQ Page. This is an essential for helping customers quickly find answers or reach out for support, which can significantly enhance their shopping experience. 

 

For an easy solution, I recommend trying MooseDesk App. It provides free, professionally designed FAQ and Contact Us templates with a simple one-click setup that perfect for elevating your store effortlessly!

 

MooseDesk_8-1738916891531.png

 

So those are some of my suggestions for your store as an UX expert. If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.

 

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mageplaza-cs
Shopify Partner
329 24 59

Hi @Golfopia, I am from Mageplaza - Shopify solution expert, I am happy to review your website and provide suggestion to improve your conversion rate. could you please share your URL? 

Mageplaza | Top-Rated Shopify Agency | Trusted by 230,000+ worldwide merchants


If our suggestion works for you, please give it a Like or mark it as a Solution!


Should you have any questions or concerns, feel free to contact us via consultant@mageplaza.com

Golfopia
Tourist
8 0 2
Golfopia
Tourist
8 0 2
mageplaza-cs
Shopify Partner
329 24 59

Hi @Golfopia,

 

Here are some suggestions to improve the performance of your website and increase sales:

 

1. Monitor Your Cart Abandonment Rate

 

A high cart abandonment rate can be particularly frustrating for your business, especially after investing significantly in attracting visitors to your site. This issue indicates that many potential customers are deciding not to complete their purchases, contributing to low conversion rates.

To address this, you can remind customers about the items left in their carts and encourage them to complete their purchases by:

  • Email Reminders: Send emails to customers who abandon their carts, reminding them of their items.
  • Incentives: Offer a discount or free shipping to motivate them to finalize their purchases.
  • For more detailed guidance, refer to an article from the Shopify Help Center

2. Provide more information and details about your products

 

mageplazacs_0-1738829996662.png

 

 

mageplazacs_1-1738829996624.png

 

The lack of product information might be an issue for the conversion as it will cause the hesitation to purchase. Make sure to provide customers as much information as possible. Including product details such as clear images, material composition, and care instructions, etc can give customers more confidence in their purchases, reducing potential returns or dissatisfaction. Here is a reference:

 

mageplazacs_2-1738829996442.png

 

mageplazacs_3-1738829996311.png

 

 

3. Adding review section

 

Adding a dedicated review section would allow customers to share their experiences, providing valuable feedback for other potential buyers. Customer reviews not only build trust but also serve as social proof, which can significantly boost conversions. Here is a reference:

 

mageplazacs_4-1738829996603.png

 

 

mageplazacs_5-1738829996458.png

 

 

I hope my suggestions are helpful. If you find it good comment, it would be appreciated if you could “Like” or “Mark as Solution”. Thank you and Good luck!

Mageplaza | Top-Rated Shopify Agency | Trusted by 230,000+ worldwide merchants


If our suggestion works for you, please give it a Like or mark it as a Solution!


Should you have any questions or concerns, feel free to contact us via consultant@mageplaza.com

BON_Loyalty
Shopify Partner
307 32 82

Hi @Golfopia ,

I understand how frustrating it can be to have steady traffic but no conversions. I just took a look at your store and I feel like the store UI is very professional and well-designed. Since the store design is solid, we can eliminate that as a potential issue and focus on other factors that might be affecting conversions. Based on my experience in the e-commerce field, here are some possible causes that may lead to this matter:

1. Is the traffic relevant?
Even if there is traffic, it may not be the right audience. Here’s how to check:
- Look at the analytics (Google Analytics or Shopify Reports) to see where visitors are coming from.
- Check bounce rates—if they’re high, visitors might not be interested in the products.
- Analyze traffic sources: Are visitors coming from relevant golf-related channels, or is the traffic too broad?
- Compare traffic to add-to-cart rates. If people are visiting but not adding to the cart, they may not be the right audience.
🔹 Solution: Refine your targeting in ads and marketing. Focus on golfers and sports enthusiasts by adjusting Facebook/Google ad audience settings and using keywords that golf players search for.

2. Are visitors adding products to the cart? 
Check Shopify analytics to see if visitors are adding items to their cart but not checking out. If cart abandonment is high, potential issues could be:
- Unexpected shipping costs
- Complicated checkout process
- Lack of urgency to buy

🔹 Solution:
- Offer free shipping or show estimated shipping costs upfront.
- Simplify checkout with fewer steps and multiple payment options.
- Use cart abandonment emails and pop-ups to remind customers to complete their purchase.

3. Pricing & value perception
Even if the design is great, customers may hesitate to buy if they:
- Feel the price is too high compared to competitors.
- Don’t see enough value in the product to justify the cost.

🔹 Solution:
- Compare pricing with competitors and adjust if necessary.
- Highlight unique selling points (better quality, exclusive designs, limited editions).
- Use promotions, discounts, or bundled offers to create a sense of value.

4. Lack of urgency or social proof
If visitors don’t feel the need to buy right away, they may leave and forget to return.
- No time-sensitive offers or limited stock messages.
- No product reviews or customer testimonials.

🔹 Solution:
- Add limited-time offers or “Only X left in stock” messages.
- Display customer reviews and testimonials for each product.
- Show trust signals like “Money-Back Guarantee” or “Fast Shipping.”

5. Marketing & retargeting strategy
If visitors leave without buying, there’s still a chance to bring them back.
- No retargeting ads or follow-ups after a visitor leaves.
- No email marketing strategy to nurture leads.

🔹 Solution:
- Use Facebook & Google retargeting ads to bring back visitors who didn’t buy.
- Send abandoned cart emails with incentives.
- Offer first-time buyer discounts in email campaigns.

6. Seasonal demand & market trends
Golf is a seasonal sport in many areas. If sales have slowed down recently, it could be due to:
- Off-season periods where fewer people buy golf products.
- A lack of demand for certain products at this time.

🔹 Solution:
- Promote off-season deals, gift bundles, or “pre-season” sales to create demand.
- If targeting colder regions, shift marketing focus to areas where golf is currently active.

To sum up, I’d recommend checking Shopify analytics and other analytic tools for:
- Traffic sources and audience demographics.
- Add-to-cart and checkout behavior.
- Cart abandonment rates.
- Sales conversion funnel to pinpoint where visitors drop off.

Once some possible root causes are detected, you can create solutions to resolved each cause, then your traffic can lead to conversion. Good luck!


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If our suggestions are helpful, please let us know by giving BON Loyalty a 'LIKE' or marking it as a 'SOLUTION'!

LizHoang
Shopify Partner
948 114 148

Dear @Golfopia ,

Thank you your question! If you could share your store URL, we would be able to provide more precise feedback. But here are some key points to consider:

  1. Transparency & Trust – Besides having a strong visual appeal, ensure that your payment methods and policies (such as refund, shipping, and privacy policies) are clearly stated to build trust with customers. For example:

    LizHoang_0-1739142744996.png

     

  2. Checkout Experience – If your store has visitors and add-to-cart actions but no sales, consider running a test order to check the entire process from cart to checkout. This will help identify any potential issues customers might face.

  3. Recover Abandoned Carts – You can set up an email marketing app to send automated reminders to customers who abandon their cart or checkout, which may help boost conversions.

I hope my suggestions are helpful for you and your store!

Best regards,
Liz.

Please let us know if our reply is helpful by giving it a Like or marking it as a Solution!

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Golfopia
Tourist
8 0 2