What is missing from my Shopify setup?

[Taylor_J]

I run a skincare and wellness brand, and with the holiday season in full swing, things have really picked up. I’ve got a pretty solid setup so far—email marketing, review tools, upsell apps, and inventory management—but I feel like I’m still missing something. What else do you think is essential for a growing store like mine? I want to make sure I’m fully prepared

[MooseDesk · Accepted solution]

Hi @Taylor_J ,

Thanks for reaching out to the Shopify Community! I'm Mia from MooseDesk , your go-to Live Chat, WhatsApp and FAQ App here to help you enhance your customer support experience  

Congrats on your growing business! Have you thought about the tool for Upgrading your customer support? 😊

I would love to recommned you try MooseDesk, a free Live Chat, WhatsApp & FAQ App. You can easily reach customer support via WhatsApp, ensuring immediate assistance for inquiries. Also, the widget provide multi self-Service options such as order tracking and an FAQ section empower customers to resolve common questions on their own, reducing the need for direct support.

Having a tool that centralizes omnichannel support as live chat, whatsapp, SNS, FAQ in widget can really improve response times and keep your customers happy. It’s a lifesaver during the holiday season when inquiries tend to spike 😍

So this is my answer for your question. Please feel free to ask if you need further information. If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’. Wishing you all the best in the future ❤️

[Taylor_J]

Thank you @MooseDesk 

Oh yea I havent thought of this. Its not that I can manage them myself now, but since my customers are increasing, I would definitely need some help Anyway is it possible to connect other social media channel? Cause I have running lots of promotional campaign on Facebook & Insta and want to let customer directed straight to these pages And wondering if this is free haha

[MooseDesk]

Hi @Taylor_J ,

Of course! You can easily to add any social media button inside the MooseDesk HelpWidget, so if customers want to reach you via WhatsApp or another social media channel, they’ll be directed straight to your pages to chat with you there. It’s a great way to give customers more ways to reach out and stay connected. And YES, its 100% free so you can try it out yourself

[Taylor_J]

Oh got it, very interesting stuff to have. Thanks a lot I will definitely try this. Do you mind if I ask you more about your features later on?

[MooseDesk]

Very glad to help @Taylor_J  Yes you can ask us anytime through support email help@moosedesk.com and we will try our best to set up for you seemlessly. Anytime.

[Taylor_J]

Hi @nadeemrz . Thank you so much. How could we can connect? Can I have your contact email? 

[Bundler-Manuel]

Hello @Taylor_J do you have product bundles and discount packages in place to favour the holiday season yet?👀 Maybe loyalty programs as well. If you want some extra pointers you can share your URL link too

[Taylor_J]

Thanks for the suggestions! @Bundler-Manuel 

We do have some product bundles and discounts running, but I’ve been thinking about introducing a loyalty program. It seems like a great way to keep customers coming back 

[Bundler-Manuel]

Yup they definitely are, you should look into them! You are very much welcome Taylor🚀

[BON_Loyalty]

Hi @Taylor_J ! I'm Tracy from BON Loyalty, the top-rated Shopify loyalty app. 

It sounds like you've built a solid foundation for the holiday season! Here are some additional strategies to consider:
- Cart Abandonment Tools: Adding an automated cart abandonment email or SMS series can help recover potential lost sales. Offering a small incentive, like a discount or free shipping, could improve conversion rates.
- Holiday-Specific Landing Pages: Create landing pages tailored to holiday shopping, highlighting gift guides, bundles, or special holiday discounts. This can make browsing and purchasing easier for visitors focused on holiday shopping.
- Personalized Recommendations: If your upsell apps don’t already include personalized product recommendations, consider a tool that suggests items based on browsing behavior or past purchases to increase average order value.
- Post-purchase services: Consider building a loyalty program to increase your customer retention rate, and encourage repeated purchase by rewarding points on each order. BON Loyalty is a loyalty app providing a full package tailored to your business, come with Free plan and multiple trials for you to take a look.
- Customer Support Chat: Enable live chat or a chatbot to assist with common questions and provide quick responses during the holiday season. This can reduce hesitation and improve conversion rates, especially when customer service needs increase.
- Gift Wrapping & Personalization Options: Offer gift-wrapping services or the option to add a personalized message. These small touches can appeal to holiday shoppers looking for convenient gifting options.
- Countdown Timers and Scarcity Notices: Display countdown timers for sales deadlines or stock scarcity to create urgency, motivating customers to purchase sooner.
- Shipping Cutoff Notices: Clearly display your shipping cutoff dates for holiday delivery, so customers know when they need to order to receive their gifts on time.

These add-ons can help maximize engagement, create urgency, and provide the extra support shoppers often need during the holidays. I hope my suggestions can give you some great ideas to set up a successful holiday sales. Let me know if you need extra support! Good luck!

If you find these suggestions helpful for you, please let me know by giving BON Loyalty  a 'LIKE' or marking it as a 'SOLUTION'. 😊

Best,

Tracy from the BON Loyalty team