Where is my kurti order that I placed online?

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I have ordered 6 set of kutic from shopify and I paid online.. They said within 2 days I will receive my order.. But 2 days over no response.. When I can get my orders

Reply 1 (1)

Shopify Staff
1511 169 260

Hi, @Manju123.


Which online store did you order from?


To clarify, Shopify is an ecommerce platform that many businesses use to manage their online store. We don't run the businesses themselves however, so we don't have a hand in the business' day-to-day operations. Because of this, buyers will need to speak with the store directly for any issues they have with their order.

I see you mentioned that you haven't had any updates from the store — how long has it been since you placed your order with them? Have you also tried contacting them via email, a phone call, or any of their social media pages? You can refer to this guide for more information about this.


If it's been quite a while since you placed your order, and you've exhausted all attempts in contacting the seller, it's time to contact your bank or card provider. Most banks have built-in security measures to protect you as a buyer, so they'll be able to provide you with the appropriate next steps. More information about this can be found in this guide.


I can understand how disappointing it is though, when an online order doesn't turn up. As per our Privacy Policy, while our Shopify team can't confirm or deny if a store is utlizing our platform, if you believe that the store is acting in bad faith and against our Acceptable Use Policy, you can report the store via our Help Center here. Once we receive the report, the appropriate internal team will investigate the store and take any actions, where necessary.
Due to security and privacy reasons however, our team can't provide buyers with the outcome of our investigation. So if you're looking for a solution to potentially help with your funds, the best way forward is to contact your bank or card provider, as previously explained. For future online purchases, and to protect yourself from another potentially negative online shopping experience, I also highly recommend that you go through this guide, where we cover a few key things to look out for to determine if an online store is trustworthy.

Kimi | Social Care @ Shopify 
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