Why am I getting add to carts but no sales on my product page?

7 0 2

Hi there,

I recently started running snapchat Ads on my product page, and noticed that I was getting several add to carts but 0 purchases. Could anyone give me some pointers on how to fix this? Any help is appreciated!


Also if anyone here is an expert in snapchat Ads please help me out😂


Reply 1 (1)

Shopify Staff (Retired)
849 77 109

Hello, @kabie001!


I wouldn't be able to advise you on Snapchat ads specifically, but I can give you some advise otherwise.


First of all, you have done a great job with the store - I especially love the colour scheme, which I feel matches your brand and products really well.


The reason why you may be seeing users add to cart but never checkout is because they might be unsure about purchasing from a brand they haven't heard of before.


This is where you need to consider how you want to go about spreading the word.

Below, I have some suggestions:


Paid advertisements


At Shopify, we have integrations with Facebook and Google ads, which allow you to create campaigns directly from your Shopify admin. Here are some links to help you get started:



Content creation


Approach this from a creative side - make sure to have a social media presence on all relevant platforms, such as Instagram and TikTok, and dedicate the accounts to your store and products. For example, any trends that you're noticing on those platforms, such as meme formats can be worked into your niche and be made relevant for your products.

Exploiting these trends is a great idea as it makes you more likely to get exposure in the form of a viral video, and that way potential customers can get to know your store. 




If creating content isn't enough, another way to boost this is through collaborations with already established content creators. This can be done via offering either payment for exposure, or the product itself for free - and the creators can connect with their audience and talk about your business.


Work with an Expert


At our Shopify Experts Marketplace, you will find many talented individuals skilled in areas of marketing and boosting your stores, exposure for a fee/s. If you are interested in this, you can go ahead and have a look at the hiring and expert through the listings here.


Lana | Social Care @ Shopify
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