Why are customers abandoning carts at checkout?

1 0 0

Hi community,


I've had something a bit strange happen with my new store. In weeks 1-3 I had a slow start (5 sales), but wasn't worried as it's a new store (www.olivethreads.com.au).

In weeks 4-6 I've had no sales, but still plenty of customers reaching the checkout. I know it's normal for lots of abandoned carts, but I find it strange that I've had the last 15-20-ish customers enter the checkout but not purchase. I have had a look at the checkout and everything seems fine.


I'm also open to any feedback on my store, keen to keep improving it 🙂

Thanks in advance!

Reply 1 (1)

Shopify Partner
48 3 10

Could it be a shipping issue? Are you getting them to input their address?

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