Why aren't my reported sales showing up in my newly opened store?

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My name is Evgeny, I am from Kazakhstan. I opened my first store in June 2023. There is a little traffic, but no sales. And yesterday I received an email with a report from ppspy site, which says that I have 5 sales. But I don't have them showing up in my store.

Replies 2 (2)

Shopify Partner
2405 223 537

Hello @Евгений1,


I am Gina from flareAI app helping Shopify merchants get $7Million+ in sales from Google Search, on autopilot. I am here to support you.


Congratulations on opening your first store! It's great to hear that you've received some traffic, but it's concerning that you haven't seen any sales yet.

Firstly, it's essential to verify the legitimacy of the email and the ppspy site. There are cases of fraudulent emails and websites that try to deceive business owners. Double-check the sender's email address and make sure it matches the official ppspy website domain.

If you are confident that the email is legitimate, there could be a few possible explanations for the discrepancy between the reported sales and what you see in your store:

1. Delayed Reporting
Sometimes, there may be a delay between when a sale occurs and when it is reflected in your store's sales data. Check if there's any time lag in updating the sales information in your store's dashboard.

2. Integration Issues
Ensure that you have correctly integrated the ppspy site with your store's backend system. Any integration errors could lead to the reported sales not being properly recorded on your end.

3. Duplicate Sales or Errors
It's possible that the reported sales are duplicates or contain errors. Look closely at the sales data in the report to see if there are any discrepancies or repetitive entries.

4. Payment Gateway Problems
If the reported sales involve online transactions, there might be issues with your payment gateway not processing the payments correctly.

To address this situation, here's what you can do:

1. Reach out to the ppspy support team to verify the accuracy of the reported sales and ask for assistance in resolving any potential discrepancies.

2. Review the integration between ppspy and your store's platform. Make sure it's set up correctly and that the sales data is being transmitted accurately.

3. Cross-reference the reported sales data with your store's transaction records to identify any discrepancies.

4. If the reported sales involve online payments, check your payment gateway settings and ensure they are functioning properly.

5. In the meantime, continue to work on marketing and promoting your store to increase traffic and potential sales.

6. Keep an eye on your store's performance and sales data regularly to track any changes or improvements.

I wish you the best of luck with your store, and I hope you resolve the issue and start seeing more successful sales in the near future.


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Thank you, Gina.