Why can't customers see products on my site?

[RecreationalLab]

When customers go to my site they said that they cant see any of my products . Can anyone help?

[Moira]

Hey @RecreationalLab,

Welcome to the Shopify Community!

It appears you have enabled password protection for your Shopify store. If your store is ready for the public, follow the instructions listed below to remove the password:

• Log in to your Shopify admin panel.
• Click on "Online Store" in the left-hand menu, then select "Preferences."
• Scroll down to the "Password protection" section.
• If "Enable password" is selected, this means that your store is password protected.

To disable password protection, simply uncheck the "Enable password" box. Your customers should now be able to access your products without entering a password.

Now that you are opening your store, have you thought about any marketing strategies, to help increase your store's traffic for launch? We have a handy guide on our Shopify Blog here if you need some ideas!

[PageFly-Richard]

Hi there @RecreationalLab

This is Richard from PageFly - Shopify Landing Page Builder App. I would like to give my solution to your issue. Hope this can help!

From what I’m seeing, your store is being password protected, which means visitors need to input a password in order to access it. If your store is ready to be launched to the public, please kindly disable password protection with these simple steps:

• Go to Online Store/Preferences 
• Scroll down to Restrict store access
• Uncheck Restrict access to visitors with the password text box 

If you like to get feedback on your store, I’m more than happy to do that and suggest you some helpful tips based on my CRO expertise. 

Since your store is new, I must say that pages peed is extremely crucial for both buyer’s experience and Google ranking, so you could consider Shopify themes made to help you boost Google page speed score for your store such as Blum, Refresh, Dawn…

Let me know if you have any questions. Wish you the best of luck!

[RecreationalLab]

Thank you for the feedback!

Here is my store if you want to check it out.

https://recreational-lab.com/

[PageFly-Richard]

Thank you for sharing the website. I would like to give my suggestion for your Homepage, Product page and Product details page. Hope this can help!

Homepage

• Adding exit-intent popups: Exit-intent popups can be an effective way to convert visitors who are about to leave the website without making a purchase. Consider using exit-intent popups that offer a discount code or special offer to entice visitors to make a purchase.
• Offer a rewards program: Offering a rewards program can be an effective way to increase customer loyalty and drive repeat purchases. Consider implementing a rewards program that offers points for purchases, referrals, and social media engagement.
• Add FAQ (such as Refund policies and Shipping policies) to create credibility and help your customers navigate better 

Product page

• Improve the product page layout: The current product page layout is quite minimalistic, which may not be enough to convince potential customers to make a purchase. Consider adding more detailed product descriptions, customer reviews, and high-quality images to improve the user experience and drive conversions.
• Reduce the length of product name: The product name is currently too long and I suggest you to shorten it so customers can read and understand what it is better 

Product details 

• Improve the product images: While the current product images are good quality, there is only one image displayed on the page. Consider adding more images from different angles, as well as images showing the product in use, to give visitors a better idea of the product's features and benefits.
• Add more detailed product information: The product description is relatively short and doesn't provide a lot of detail about the product's features and benefits. Consider adding more detailed product information, such as the exact specifications of the power bank, the charging time, and any additional features.
• Highlight customer reviews: Customer reviews are a powerful tool for increasing trust and credibility with potential customers. Consider highlighting customer reviews prominently on the page and encourage customers to leave reviews after making a purchase.
• Include a clear call-to-action (CTA): The current CTA button says "Buy now" which is good, but it may benefit from being more prominent on the page. Consider making the CTA button a brighter color, and positioning it in a more prominent location on the page.
• Offer a limited-time discount: Offering a limited-time discount can be an effective way to encourage visitors to make a purchase. Consider offering a discount code or special offer for a limited time, such as "Get 10% off your first purchase today only."

Let me know if you have any questions. Wish you the best of luck!

Richard | PageFly

[flareAI]

Hello @RecreationalLab,

Good day! Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.

Customers are not seeing any of your products as you have enabled password protection for your Shopify store. Password protection is a feature in Shopify that allows store owners to restrict access to their store by requiring visitors to enter a password before they can view the storefront.

To disable password protection and allow customers to access your products, you can follow these steps:

1. Log in to your Shopify admin panel
2. Click on "Online Store" in the left-hand menu
3. Click on "Preferences"
4. Scroll down to the "Password protection" section
5. Uncheck Restrict access to visitors with the password
6. Click "Save"

After disabling password protection, customers should be able to access your storefront and view your products without having to enter a password.

Gina

[Cedcommerce]

Hello @RecreationalLab, 

We have analyzed your Shopify store and found that several issues need to be addressed to improve your chances of making sales. Here are our suggestions:

1. Store Design: Your store's design is substandard and doesn't match your product's niche. It should be classy and professional, with an attractive and trustworthy design for customers. Consider using a more exotic theme that complements your products and creates a more appealing and engaging shopping experience.

1. Product Pages: Your product pages are substandard and unattractive. The images are of low quality and not correctly sized. You need to improve the quality of your product pages by adding high-quality images, detailed product descriptions, and pricing information. Use attractive and eye-catching images to showcase your products in the best possible light.

1. Essential Elements: Your store is missing basic elements like a favicon, logo, review on product pages, bestsellers section, featured collection, and necessary things that customers expect to see in an online store. These elements are essential for building trust and credibility with your customers.

1. Branding: Your store lacks any branding efforts. Establishing a brand identity that your customers can connect with is crucial. Develop a unique brand logo, color scheme, and voice to help you stand out in a crowded market. Use branding elements consistently throughout your website, social media, and marketing materials to create a cohesive brand identity.

1. Necessary information: Your store deals in a sexual and wellness niche, and it should look like a credible store with medically proven trustworthy information. Ensure that your store's privacy policy and checkout pages look trustworthy to customers. Also, you should have a hero section as well.

You need to work on the overall layout of your store and make it more visually appealing. Ensure the navigation is straightforward, and the user can easily find what they want.

We hope this feedback is helpful to you. If you have any further questions or need assistance, please don't hesitate to contact us.

Regards, 

CedCommerce