Why can’t I get Any customer from Shopify

ElectriccellNut
New Member
1 0 0

Customers go to my website and cannot order and I do not know why why can I not get someone on the phone and Shopify  or some type of customer support ????????    Shopfy customer support should be called non-support

Reply 1 (1)
Shay
Shopify Staff
Shopify Staff
1039 162 213

Hi @ElectriccellNut 

I would be happy to help you troubleshoot your checkout issues here if I can and I will also share the steps to contact our live support. We do offer 24/7 support through live chat, email and phone and I am sorry to hear you have been having difficulties accessing it. 

To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. 

As for the issues your customers are experiencing, are you able to share a link to your storefront and a screenshot of breakdown of the issues you and your customers are seeing through the checkout? 

Shay | Social Care @ Shopify 
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