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Why can't I purchase a paid theme on my platform?

Fran55
Visitor
2 0 0

Please help, I’m trying to buy a paid theme and the option to buying it doesn’t show up. It only shows me to preview demo and to try the theme. This problem is happening with all paid themes. I’ve tried all your supported sites and it’s still not working. Please can someone help me with this. 

Accepted Solution (1)
Ollie
Shopify Staff
2435 455 410

This is an accepted solution.

Hey @Fran55.

 

Thanks for the quick response.

 

In this case, if you are still experiencing the same issue with purchasing a paid theme from the Shopify Theme Store, we may need to take a further look into your online store setup. Since I cannot authenticate you over the Community Forums due to the sensitive information that needs to be shared, I am unable to view the specifics.

 

You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

 

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about purchasing a paid theme.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

Ollie
Shopify Staff
2435 455 410

Hey @Fran55.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful. If you would like to purchase a theme from the Shopify Theme Store, you will need to make sure that you are logged into your online store. When you are successfully logged in and browsing the theme store, you will have two options displayed for you - Try theme and View demo store.

 

17-34-80481-91001

 

If you are interested in purchasing the theme, you will need to select the option Try theme. This will add the theme to your online store theme library and allow you to view the customization options available.

 

You can purchase the theme by navigating to your online store themes and selecting the option to Buy. I took a screenshot from my test store to show you the section I am referring to:

 

17-38-49037-51741

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Fran55
Visitor
2 0 0
Hi , thanks for getting back to me so soon. I had already done everything
you said and I’m still not able to buy the theme. When I go to the theme
store there’s no option to buy any of the paid themes
I look forward to hearing from you
Kind regards

Ollie
Shopify Staff
2435 455 410

This is an accepted solution.

Hey @Fran55.

 

Thanks for the quick response.

 

In this case, if you are still experiencing the same issue with purchasing a paid theme from the Shopify Theme Store, we may need to take a further look into your online store setup. Since I cannot authenticate you over the Community Forums due to the sensitive information that needs to be shared, I am unable to view the specifics.

 

You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

 

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about purchasing a paid theme.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog