Why can't I save changes on the product description page?

BlueBear
Tourist
4 0 3

I cannot make changes in the product description page. When I change something, as soon as I hit save, everything old comes back.

Replies 3 (3)

PageFly-Garcia
Shopify Partner
452 74 128

 Hi @BlueBear 

This might due to some reasons, you can try these ways: 
1.  Clear cache: Sometimes, outdated cached data in your browser can cause issues.

2. Change browser: You can try to use Incognito browser  and other browser

3. As a temporary workaround, you could try duplicating the product and making changes to the duplicated version. 

In case you tried all ways round and the issue is still persist, contact Shopify support is the best way.
I hope it helps you a bit. Thank you and Have a great day! 

Please let me know if it works by giving it a Like or marking it as a solution!


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Ollie
Shopify Staff
2387 454 400

Hey @BlueBear.
 
Thanks for reaching out. 
 
Just to gather some additional context, are you still experiencing this issue on your Shopify store? Did you happen to attempt any of the workarounds advised by @PageFly-Garcia?
 
The reason I ask this is so we can pinpoint if the issue is a local network error or server-related. I would suggest to make sure that you are saving your progress in the product editor as you make changes. You will not be able to see any changes on the website until the save button has been clicked.
 
Looking forward to your response.

Ollie | Social Care @ Shopify 
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BlueBear
Tourist
4 0 3

I don't know what happened, I didn't change anything and the save button now works fine.

Thanks!