Why did my images disappear after upgrading to Advanced Plan?

Why did my images disappear after upgrading to Advanced Plan?

MyIrish
Tourist
5 0 1

Since I "Upgraded" my plan to the Advanced plan, something glitched. Shopify has lost all of my images costing me HUNDREDS of hours of work.

 

I upgraded because I was getting the error that I had no more storage space. So I purchased the Advanced plan and I'm STILL getting the same error and my previous images are STILL missing. Printify product synchs are failing, I have an ad campaign scheduled to start next week and I don't have an operational store.

 

I've opened 4 different support tickets now, getting zero answers. I keep hearing "We'll get back to you". That was 4 days ago. My account was supposed to be "Escalated", that is obviously not the case.

 

So, looked up how to actually speak with a living breathing human on the phone. NOT POSSIBLE! The request a call back button is no longer available on the support forums.

 

I guess I'll have to go on LinkedIN and find the CEO and ring his bell to get some attention.

 

I will post this message everyplace I can find until SOMEONE contacts me an gives me some actual support.

 

- Not Going Away

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