Why does my online store keeps redirecting to my dashboard?

[J911]

Why does my online store keeps redirecting me to my dashboard? I can't open up menus on my store front and I can't fully view a product and complete the check out process ..

How can fix this?

[INA_MSWEB]

Hi @J911  Thank you for reaching out with your concerns regarding the redirect issues on your online store. I understand how frustrating it can be to encounter such obstacles, and I'm here to assist you in resolving these issues promptly.

Based on the symptoms you've described—your store redirecting to the dashboard, inability to open menus on the storefront, and issues with viewing products and completing the checkout process—these could be indicative of several underlying issues. Here are a few potential causes and solutions:

1. Browser Cache and Cookies: Clear your browser cache and cookies or try accessing your store in incognito mode. Sometimes, outdated cache files can cause redirection issues.
2. App or Theme Conflicts: Disable any recently installed apps or switch to a default theme temporarily to check if the issue persists. If the problem is resolved, you can identify the conflicting app or theme.
3. JavaScript Errors: Inspect your website for any JavaScript errors using the browser’s developer tools (usually accessible via F12). Look for errors that might be causing the redirection and consult with a developer to fix them.
4. Server-Side Issues: Check your store’s server logs for any error messages or issues. Contact your hosting provider if necessary to ensure there are no server-side problems affecting your store.
5. Shopify Settings: Review your Shopify settings to ensure that your store is correctly configured. Make sure all the necessary permissions and settings are in place for your storefront to function correctly.

to enhance your store's functionality and improve the overall shopping experience, I recommend using Shopify Coupon Discount on Cart app. The app automatically applies available discounts at the cart, streamlining the checkout process and reducing cart abandonment. By displaying all available discounts directly on the cart page, it encourages customers to complete their purchase, knowing they are getting the best deal. Simplifying the discount application process can lead to higher conversion rates and increased customer loyalty.

If you need further assistance in troubleshooting the redirect issues or implementing the Coupon Discount on Cart app, please feel free to reach out. I'm here to help.

Best regards,

Ina