Why doesn't my Shopify payment option show at checkout?

vathanbussiness
Visitor
2 0 0

I have completed Shopify payment and even done test mode.

Turns out, the shopify payment option does not appear at check out page. Only PayPal appears. I don't see an option to enter credit card details. PayPal is the only option that I have. 

 

Replies 3 (3)

Lana
Shopify Staff (Retired)
849 77 109

Hello @vathanbussiness!

 

Could you let me know what country you're browsing your store from? 

 

Shopify Payments is unavailable in some countries and regions, and I have a full list of those for you here. If customers browse from a region where Shopify Payments is not supported, they will not see it as an option on checkout

 

In that case, if you want your customers to checkout using a card, you will need to look into alternative gateways that are available in your region, to make sure that customers from there are able to checkout. For this, see our Payment Gateways page here and select your country from the list to see what gateways are supported. 

 

If you are based in a region where Shopify Payments is supported, could you please share your store link with me here, and could you please send me a screenshot from your admin of your Settings > Payments where Shopify Payments is visible - just so I can see that nothing is missing in the setup.

 

Additionally, make sure to check your emails, as well as the spam/junk folders to make sure that we have not send you any communication regarding Shopify Payments or a potential reason that it may not be appearing.

 

I see you're new to the Community, it's great to have you here!

 

Could you tell me a little bit more about your business and products? 

Lana | Social Care @ Shopify
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vathanbussiness
Visitor
2 0 0

I+m browsing from Portugal.

There's the link of my store: https://vathan.store/

Captura de ecrã 2023-05-11, às 21.09.30.png

 

 

Lana
Shopify Staff (Retired)
849 77 109

Thank you for that!

 

I had a look, and I can confirm that Shopify Payments is indeed available in Portugal.

 

Additionally, I tried to place a test order on your store, and only PayPal was offered as an option.

 

The next steps here would be for us to take a closer look at your account to try and understand why this is happening.

 

Could you reach out to us through this link here so we can continue investigating? 

Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog