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Why is my account showing as currently unavailable?

Gurdeep2
Visitor
1 0 0

Hi, My account shows currently unavailable. I was trying to choose a plan after the free trial and my VPN was on at that time. Suddenly I disconnect the VPN after that my store shows currently unavailable. Please help me out qith

Accepted Solution (1)

Maz
Shopify Staff
1231 130 184

This is an accepted solution.

Hi, @Gurdeep2!

 

I'm sorry to learn that your account is showing as unavailable for you. While I am unable to provide account specific support from the forums, I would recommend getting in touch with live support here at this link, so that they can troubleshoot your account further for you.

 

They will be able to provide you with the next best steps. Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. 

 

If there is anything else I can help you with, please let me know, I'm happy to help!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Maz
Shopify Staff
1231 130 184

This is an accepted solution.

Hi, @Gurdeep2!

 

I'm sorry to learn that your account is showing as unavailable for you. While I am unable to provide account specific support from the forums, I would recommend getting in touch with live support here at this link, so that they can troubleshoot your account further for you.

 

They will be able to provide you with the next best steps. Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. 

 

If there is anything else I can help you with, please let me know, I'm happy to help!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog