Why is my business verification not working?

CityLimits
Visitor
2 0 0

Hi, I'm having an issue with business verification. It says I have to verify my identity and submit additional details to receive payouts and continue payments but every time I press the sumbit button it just reloads to sumbit and nothing happens please respond back quickly it says I have until November 29th.

Replies 7 (7)

Kimi
Shopify Staff
1511 169 260

Hi, @CityLimits.

 

To initially troubleshoot this, and so that we can rule out any potential local caching issues, I'll get you to follow the steps below if you haven't already done so:

 

  • Try to login to your account and submit the requested documents via an incognito window
  • Or, you can use your usual browser but to clear the browser's cookies and cache prior to submitting the documents
  • You can also try another browser. For example, if you're using Safari, you can try via Chrome or Firefox
  • You can also try to use another device, such as a different laptop if you have access to one

 

Let me know how you get on with this.

Kimi | Social Care @ Shopify 
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CityLimits
Visitor
2 0 0

Thank you for trying but I've tried all the recommendations about 3 times now and nothing has worked I contacted support and say said they will fix it but I haven't got a update.

Kimi
Shopify Staff
1511 169 260

Appreciate the update, @CityLimits.

 

We can't access accounts or support tickets via the Community Forums, so can you let me know what the reply was from our support team in regards to the situation? Did they perhaps give you confirmation that your case will be escalated to a specialized team for further review and assistance?

 

For context, business verification issues are handled by a specialized team internally, so if our live support team has confirmed that your ticket will be escalated to our specialized team's queue, then rest assured that one of our specialists will review your account information and get back to you with an update as soon as they can.

 

I understand that you're eager to receive the proper support that you need, however — when was the last time you heard from our live support team?

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

krissyk85
Visitor
3 0 0

Was this ever resolved? I am having the same issue. I have tried everything they said to do and nothing worked. I submitted a ticket to support now and still have not received a resolution. Very frustrated to not be able to move forward with my store. If support got in touch with you how long did it take after you submitted a ticket? Thanks so much for your help! 

nattyerik
Tourist
6 0 1

have you gotten it fixed?

vualydon
Visitor
2 0 0

I have the same problem as you, please someone tell me how to solve it.

brandont0787
Visitor
1 0 0

Going to use a different payment processor if its not resolved quickly....