Solved

Why is my homepage displaying incorrectly on the web?

Hellwood_Outfit
Excursionist
40 0 11

Woke up this morning to find my homepage messed up. No idea how but would appreciate it if someone could take a look and offer some suggestions.

The issue is the 'latest releases' section at the top. What should be there is a simple carousel of 14 products with navigation buttons at the bottom, four on screen at any one time. What I have now is just the first product in a huge size and the next image unreachable at the far right and no navigation buttons.

When I go in to the customize section in Shopify the page is displaying absolutely fine, just as it should be, but somewhere between there and being rendered on the web it is getting messed up.

Very confused.

 

https://hellwoodoutfitters.com 

https://hellwoodoutfitters.com
Accepted Solution (1)

Shay
Shopify Staff
2914 453 592

This is an accepted solution.

Hi @Hellwood_Outfit 

 

Thank you for the store link. Shopify was experiencing issues with images and assets not loading properly on the storefronts but this should now be resolved. If you are still seeing issues related to this please clear your browser cache and cookies and reach out to our live support to further assist. 

 

To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Shay
Shopify Staff
2914 453 592

This is an accepted solution.

Hi @Hellwood_Outfit 

 

Thank you for the store link. Shopify was experiencing issues with images and assets not loading properly on the storefronts but this should now be resolved. If you are still seeing issues related to this please clear your browser cache and cookies and reach out to our live support to further assist. 

 

To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog