Why is my online store subscription showing as unavailable or inactive?

Ataylo123
Visitor
2 0 1

Hey I paid for a Shopify store subscription January 30th and right after I put in my card information and stuff I was kicked off the site. My account is now showing as unavailable/inactive. My store launch is set for valentine’s Day and i am still waiting for someone from business operations to reach out to me. 

I have made multiple chats to Shopify’s support team and they cannot give me an estimate as to when someone will contact me. It’s been a week and I just don’t know where else to turn. 

Replies 2 (2)
Ataylo123
Visitor
2 0 1

Hello Proadvert98 I have reached out to support multiple times on the issue and they said all I can do is wait until someone from operations contacts me. 

They also suggested I create another store for the time being just so I can start designing. Then when and if operations reach out to me I can have them transfer my domain to my new store. Creating another store is not something I want to do. I just want my store to be active. Waiting 7 days for a response is unacceptable. 

Rayshuggs
Globetrotter
561 35 83

So sorry about your situation pal, I can only imagine how frustrating it must feel like. Hopefully, you are given more clarity soon or you could message them again in the next couple of days.

Please let me know if it works by giving it a Like or marking it as a solution!
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