Why wont any one buy from my e-Bike Store?

[Bowtia]

Hello Guys.

It has been almost 4 months since my store has been up. I have had many ads campaign on FaceBook driving thousands of traffic to my store. Users hardly reach up to my cart. Can you guys give me some feedback/solution pls.

I have seen people reach the cart and ready to purchase and for some reason change thier minds. Why?

Really need you guys to review.

I am on a very low budget and really need to make some sales. 

Thats my store here:         https://titicocoemotors.com/

Pls reach out.

[AlyssaD18]

Hey there! 

The main issue I encountered is that when I go to a product page there is no Add to Cart button!! There is only Add to Wishlist. It seems the only way you can add an item to your cart is through the Quick Shop button. This is a huge issue as people may be trying to purchase and adding to a wishlist instead of directly to their cart. I would start by fixing that ASAP.

Other than that, you have a lot of great information on your website, but it is a bit overwhelming at first. Sometimes less is more! This will make your site look more professional. 

[Bowtia]

Well Received Alysaa. Wish I had someone to do these changes.

[Laza_Binaery · Accepted solution]

Hi @Bowtia 

There are a few things that could be improved with your shop. It is not at all focused on selling products, but on how it is configured now, it is focused on a big top text about $250 off but even that is not clear how to get that discount. And it takes almost half the page. Another focus is on videos, they are huge and again take up too much space. Depending on the screen size text in the video is hidden and just centered and cut off,  So most likely a lot of visitors here just leave the site. Like @AlyssaD18  mentioned on the product page, you do not have Add to Cart, maybe some stock configuration or theme settings but those is obstacles that a lot of visitors will not bother to solve and they would leave.  So just 3 changes: removing the top text, removing videos ( make them boxed, so not full width, and moving them to the end, near the footer. and adding  Add to Cart should get you some sales.

Also do try to put yourself in the customer's shoes. Those bikes are not cheap, maybe they are affordable compared to others but still, it is a big investment. And when you give that kind of money you want some reassurance. Now what they would find out about you as a seller? Well except name and logo that is everywhere, nothing much. Where are your office, address, phone, and business details?  Your terms of service just have a Gmail email and that is not very reassuring. So I would not buy a much cheaper product when is not that info and not e-bikes.

It is a shame because you do have great-looking products and with differently designed and configured themes with a focus on conversion, you could get decent sales. 

Wish you luck.

I do wish you luck and some sales.

[Bowtia]

Thank you so much for your feed back Laza.

[INA_MSWEB]

Hi @Bowtia  Thank you for reaching out to us and sharing your concerns about your store's performance. We understand how crucial it is to convert traffic into sales, especially when operating on a limited budget. After reviewing your store, https://titicocoemotors.com/, we have a few insights and recommendations that might help you address the cart abandonment issue.

User Experience and Navigation

• Ensure that your website is easy to navigate and that the checkout process is streamlined. Customers often abandon their carts due to complicated or lengthy checkout procedures.
• Simplify the navigation and make sure that product pages provide clear and concise information.

Trust Signals

• Display trust badges and customer reviews prominently to build confidence among shoppers.
• Ensure that your return policy and customer service information are easily accessible.

Clear Pricing and Shipping Information

• Be transparent about pricing and any additional costs, such as shipping fees. Unexpected costs at checkout can deter customers.
• Offer free shipping if possible, or highlight any shipping promotions clearly.

Payment Options

• Provide multiple payment options to cater to different customer preferences.
• Ensure that your payment gateway is secure and reliable.

Use of Discounts and Promotions

• Offering discounts can incentivize customers to complete their purchases. This is where our app, Coupon Discount on Cart, can be highly beneficial.

The Coupon Discount on Cart app, available at https://apps.mswebdesigner.com/coupondiscountoncart, can significantly enhance your store's performance. Automatically applying discounts to eligible products in the cart, reducing the friction for customers to apply discount codes manually. Displaying personalized discount offers directly on the cart page, encouraging customers to proceed to checkout. Creating a sense of urgency with time-sensitive discounts or limited-time offers, prompting customers to complete their purchases sooner. Simplifying the discount process, making it easy for customers to see their savings immediately, which can lead to higher conversion rates. By integrating this app, you can provide a more seamless and attractive shopping experience, encouraging customers to complete their purchases and reducing cart abandonment rates.

We hope these insights and the introduction to the Coupon Discount on Cart app will help you improve your store's performance. Please feel free to reach out if you have any further questions or need additional support.

Best regards,

Ina 

[Bowtia]

Thank you team ESWEB

1. I offer free shipping
2. Have multiple payment options
3. Trust issues. That is one of my main issue. I have not made online sales thus there arent any reviews. to build trust. I do have customers who bought from the  physical outlet. It seem I may have to add a review page and upload videos and comments from that sector.
4. Coupon. I offer discount coupons but maybe I could do more. I will check out your link to see what is offered or maybe you can provide more insite.

Thank you once again. Your feedbacks have been well received

[JimBobJohn6]

Why is it taking so long to get to a product page...I waited over 10 seconds? But now seems faster.

Like the comment below...you only have Add to Cart in quickview modal not on product page.

Maybe offer people to pay in rates, something like Klarna?

[Bowtia]

Yes I have just communicated this to the Theme developer. I too have as issues with the Add to Cart as you suggested. I am not sure how some product pages has "Add to Cart" while others have "Quick Shop" I did set up the store, but it is a mystry to me how the two came about. 

Regarding lenght of time to reach product page. Are you saying it took you over 10 seconds to reach it? But when you tried it another time it was faster. Pls elaborate. This is very important to me.

Thank you for your feed back Jim.

Bless