Widget Translation

[HarlieJ]

Hey everyone! I run a clothing store and recently downloaded a support app with a help widget button to improve my customer service.

The problem is, most of my customers are Spanish-speaking, but the widget is only available in English. I contacted their support team to request a language option, but they said it might take a while to implement.

I really need a solution sooner rather than later to do it on my own. Does anyone know of any alternatives that support other languages?

[MooseDesk · Accepted solution]

HI @HarlieJ ,

Thanks for reaching out to the Shopify Community! I'm Mia from MooseDesk  , your go-to Live Chat, WhatsApp and FAQ App here to help you enhance your customer support experience  

Congrats on your growing business! 😍

You might want to check out MooseDesk - It has a built-in feature that allows customize every piece of text in your widget for your desired language. This will ensure a consistent tone and brand voice across your entire website and widget. Moreover, our widget empower your customers to choose their preferred language right from the widget. Otherwise, you can also choose to auto-switch language based on your web visitor’s browser language

So this is my answer for your question. Please feel free to ask if you need further information. If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’. Wishing you all the best in the future 🤗

[HarlieJ]

Hi @MooseDesk . Thanks Mia! That sounds like exactly what I need! So the entire chat widget gets translated automatically? Does it work for all languages?

[MooseDesk]

Exactly @HarlieJ ! The chat widget automatically adapts to the customer’s browser language settings. It supports 134 major languages, so most of your international customers will see everything, like FAQs, buttons, and prompts—in their native language.

It’s a great way to make your store feel more accessible and user-friendly, especially during the holidays when you’re seeing more global traffic 😊 It's completely free, so feel free to give it a try!

[HarlieJ]

Thanks so much, I’ll definitely check it out.

Can I ask you more questions if I run into any issues setting it up? @MooseDesk 

[MooseDesk]

Of course! Feel free to reach out anytime at support@moosedesk.com or through our crisp chat widget. We’re happy to help you get everything set up smoothly. Good luck! 😊