You need to refund me $39

You need to refund me $39

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Why did I still charge $39 despite discontinuing my monthly package? How can I return it?

Reply 1 (1)

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Hi @pearlstart !


In order to request for a refund, you will need to directly reach out to Shopify support team so they can further check your billing history and process the refund if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Please let me know if it works by marking it as a solution!
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