Your Shopify Payments account is on hold Your store can’t accept new orders with Shopify Payments.

[milestonelux]

why what is going, i dont understand somebody please help me.

[Andrew · Accepted solution]

Hi @milestonelux, 

Hyde here from Shopify.

You should have received (or should receive shortly) an email explaining what the issue is. If not, we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our help center and log in to your account to create a support request.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

All the best, Hyde.

[milestonelux]

I didn’t receive any email about why am getting it and the last time I came here for help I chatted with some Mario or so, my store got blocked afterwards and week Shopify still deducted money from my Credit card linked to the Acc, after blocking the store .

[blitzkris]

How is the above an accepted solution. This is crazy! We've been operating for a year now and all of a sudden we get blocked now customers can't buy anything. Poor move Shopify.