Your store was rejected for Instagram Shopping.

treehousetoys11
New Member
3 0 1



Hi there,
I was trying to set up our stores website onto Instagram shopping but we have been getting rejected more then a few times now. 
We have set up all the required needs but it keeps mentioning this :
To use Instagram Shopping, your products must be sold on the website that's connected to your Instagram account. After you make that change, you’ll need to contact Facebook to submit an appeal.

It says our products must be sold on the website that's connected to our Instagram account and it is but it still getting rejected and I'm not sure how to fix this problem? Previsouly it said that there are no products Available on our website but I can see all of our products with the price description and title and even the check out is working. 

Does anyone know how I could resolve this issue? I have a deadline with the company to solve this issue. 

Anything would be of help.

Replies 5 (5)
MS-WEB-DESIGNER
Shopify Partner
3012 181 488

Dear @treehousetoys11 

 

Hope the following questions will help you

  1. Do you have Instagram business account?
  2. Do you have Facebook shop and Instagram connect with your facebook page?
  3. Is your store products available for Facebook and Instagram channel?
  4. Is your store following all the policies of Facebook and Instagram?
  5. Is your catalog available in Facebook shop?
Click Here to Hire Shopify Store Customization Experts
Boost Conversions & Average Order Value with this
Best App for Sticky Add To Cart
treehousetoys11
New Member
3 0 1

To answer all your question simply is yes to everything.

beepark
New Member
1 0 0

I am having the same issue, never seen this error before. What's the problem? Can anyone explain what this means and what to do about it? 

MS-WEB-DESIGNER
Shopify Partner
3012 181 488

Ok, then need to check your store backend and profiles . 

If you need help then you can contact us (Detail given in signature)

Click Here to Hire Shopify Store Customization Experts
Boost Conversions & Average Order Value with this
Best App for Sticky Add To Cart
MikeatKorea
Tourist
4 0 1

useless reply.