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Subscription order not found in DB but found in shopify side.

syslin
Shopify Partner
14 0 2

Hello there,  I got the error as the order are duplicating on the Shopify side and are available on the admin side but they are not present on the customers my page and also not found on the subscriptions DB.

Replies 4 (4)
LarryReid
Shopify Staff
Shopify Staff
40 6 11

Hi. To make sure I understand, are you seeing duplicate orders in the Shopify admin page? Also, can you please describe what causes the error, and what the error is? 

Thanks in advance.

syslin
Shopify Partner
14 0 2

Hello, the actual cause for the data duplication is unknown as there is nothing suspicious on the log.

 

LarryReid
Shopify Staff
Shopify Staff
40 6 11

I recommend you take this to our support team, where you can securely share details about your store and the orders in question. Log in at: https://help.shopify.com/en/questions#/login and they should be able to help you.

syslin
Shopify Partner
14 0 2