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We can't change my credit card after requesting send link to update card (Customers)

ptt-kmatsubara
Shopify Partner
33 0 1

requesting send link to update card (from customer details)
I received the change URL, but I can't change my credit card.
Are there any conditions that cannot be changed?

kmatsubara_0-1632809430436.png

 

Replies 4 (4)
J-ROM
Shopify Staff
Shopify Staff
36 4 7

Hi ,

To answer you better, is this happening in an app you're developing, or are you a merchant asking for help with your store?

Cheers,
Jerome

ptt-kmatsubara
Shopify Partner
33 0 1

Hi, J-ROM

It also occurs for card change requests from the app, and also for requests from customer management that do not go through the app. (Both)

ptt-kmatsubara
Shopify Partner
33 0 1

Also, I would like to confirm this as well. Is there a deadline for the change link sent in the credit card change request?

J-ROM
Shopify Staff
Shopify Staff
36 4 7

Hi ,

Thanks for your patience. The link to update a customer credit card expires after 8 hours.
To investigate the problem further, I would need to know your store URL and the approximate date/time a credit card update attempt failed.

Cheers,
Jerome