All subscription contracts have status of canceled, yet still cannot delete customer

Shopify Partner
2 0 0

I am developing a custom app, and am working with subscription contracts.

I have set the status of all subscription contracts to "CANCELLED", and yet I am prevented from deleting a customer. I get the following message:


This customer can't be deleted because they have:

  • Active subscription

Also under the Merge customer section, I see a message saying "...has product subscriptions and can’t be merged."


I have verified with graphQL queries that all subscriptionContracts are CANCELLED.


What am I missing?

Replies 3 (3)

Shopify Staff (Retired)
31 4 5

Hey @bstrong.


Can you private message me the details of your shop and user. I will see if there is anything going on.


To learn more visit the Shopify Help Center or the Community Blog.

Shopify Partner
2 0 0

Done, thanks.

2 0 0

Hi! I'm having the same issues. I need to merge a customer and it says the same message "has product subscriptions and can’t be merged." I cancelled her subscription and tried back to merge and it's still not working. Did yu fix it? If so, can you please let me know? Thanks!