Shopify Partner
1 0 0

Hello, when I called the API today, the interface returned the following error: , what is the reason for this?


HTTPSConnectionPool(host='pupupulakids.myshopify.com', port=443): Max retries exceeded with url: /admin/api/2022-01/orders.json?status=any&limit=1 (Caused by SSLError(SSLError("bad handshake: SysCallError(-1, 'Unexpected EOF')")))

Reply 1 (1)

Shopify Staff
2731 294 746

Hi Lee,


This sounds like it could be related to issues in the network communication between your application and the Shopify API. This can be due to a variety of reasons like an outdated SSL library, issues with the SSL certificate on the server, or problems with your client's ability to establish a secure connection. Sometimes, network-related problems like intermittent connectivity or a bad network route can cause these errors. Another possibility is that there's a firewall or security software on your network or computer, which might be interfering with the SSL handshake process.

Liam | Developer Advocate @ Shopify 
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