Card vaulting collection error

diana_birsan
Explorer
46 1 10

Hey folks we have reports that card vaulting is erroring out on more than one order. I tested this also on our development shop and it fails to capture on our test card also. 

Please let us know what we can tell our merchants about this issue, they have a lot of orders to fulfill before the holidays and need to charge the cards on file.

Here's the breakdown:

Screenshot 2023-12-07 at 1.21.18 PM.png

Replies 2 (2)

diegolippel
Shopify Staff
19 4 6

Hi Diana,

 

Unfortunately we're currently facing a partial outage for multiple payment methods at checkout.

Please stay tuned to https://www.shopifystatus.com/ for more details and progress

To learn more visit the Shopify Help Center or the Community Blog.

diana_birsan
Explorer
46 1 10

Oof rough, that's even worse than just collecting for the vaulted card. 😅 

Wishing you a speedy resolve!