Error on usage charge

Error on usage charge

oferariel
Visitor
2 0 7

Hi,
I'm trying to charge one of my customers for a usage charge and I get an "error" respond
What could be the reason? It happens with a specific customer

Reply 1 (1)

JuanHoyos
Shopify Staff
43 4 6

Hello Oferariel,

 

Granted the issue you are experiencing is related to the Subscriptions API, it is necessary that you share more details about the error you are experiencing for the community to be able to help.

 

A redacted error that hides personal or business information would be a good starting point. But given this is happening for a specific customer, feel free to DM me with details on your shop, the subscriptions application being used, the order/customer and the error (e.g. screenshots, copy/paste, etc.).

 

Best,

 

Juan

To learn more visit the Shopify Help Center or the Community Blog.