Solved

Free Shipping discount type not working with fixed selling plans

diana_birsan
Explorer
46 1 10

Hey folks, a customer of ours is trying to use shipping discounts with deposits for preorders but they receive this error: 

Screenshot 2023-10-06 at 9.34.46 AM.pngScreenshot 2023-10-06 at 9.36.00 AM.png


I know that Buy X get Y discounts aren't supported by pre-orders, but this is the free shipping option. Was it just missed in the compatibility list or is something weird going on here? 

Accepted Solution (1)
jlalande
Shopify Staff (Retired)
19 4 13

This is an accepted solution.

Hi Diana 👋

 

Thanks for reporting this. I'll open an issue and get a fix on the way.

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Replies 7 (7)
diana_birsan
Explorer
46 1 10

It's not an issue with setup, the discount code works perfectly fine for the same product when selecting the option to pay in full.

The issue is with the fixed selling plans API, likely due to the fact that the shipping cost is deferred to the second payment I suspect. Hoping to get help confirming this. 

diana_birsan
Explorer
46 1 10

Actually yeah, getting into this deeper, it looks like it's an issue with the fact that shipping is deferred. Hoping to file a bug for this to get help solving it. When a deposit is in the cart along with a non-deposit product, the shipping is not deferred and then the discount code works.

Screenshot 2023-10-06 at 9.48.39 AM.png

jlalande
Shopify Staff (Retired)
19 4 13

This is an accepted solution.

Hi Diana 👋

 

Thanks for reporting this. I'll open an issue and get a fix on the way.

To learn more visit the Shopify Help Center or the Community Blog.

diana_birsan
Explorer
46 1 10

Just checking to see if there's any update on this one? Some of our merchants are asking. 😅

potato25
Visitor
2 0 0

Hi Diana, in the same boat. Working with Shopify support on this. By chance, were you using a presale or preorder app on this particular product? And if you were, which app?

 

Thanks!

diana_birsan
Explorer
46 1 10

Hey! Yeah, it sucks to hear it's still an issue.

I found this bug with several of our merchants. I'm one of the founders of Downpay and Shopify alumni. 🙂 

Also sucks that buy x get y doesn't work. Trying to think if I could make some good workaround for this with Flow for now until they add support. 🤔

potato25
Visitor
2 0 0

Thanks, Diana! I was using Kaktus for pre-orders, and it wouldn't allow free shipping discount codes. I escalated to dev support for both, and supposedly, we're discussing it and working on it together. We'll see...where it goes...