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Re: How do I cancel my anual fee if I only opened a shop a couple of days ago?

How do I cancel my anual fee if I only opened a shop a couple of days ago?

Solanyi
Visitor
1 0 0
‎02-06-2023 09:57 PM

I opened a shop a couple of days ago and I got the basic plan just to start off and in my head I agreed to pay monthly. Jesus take the wheel on this one cause I messed up and this is out of control!!! Today I gets notification saying I owed $300+ dollars! I cannot deactivate my account! If I payed that money just to deactivate it would I get refunded for the months I did not use it??? 

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pranab
Shopify Staff
27 3 3
‎02-07-2023 11:42 AM

Hi @Solanyi ,

Thank you for your question!
This forum is for questions about Subscriptions API, which lets you sell product on a recurring basis. Any questions about Shopify membership, deactivating your store and billing should be asked in General Discussion forum, or by contacting our 24/7 support team.
You can also find instructions about deactivating your store here.

To learn more visit the Shopify Help Center or the Community Blog.

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